Open to opportunities

Anna McKenzie Good

@annamckenziegood

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Human resources generalist skilled in onboarding, employee relations, and benefits administration.

United States

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What I'm looking for

I am seeking an HR role where I can lead onboarding, benefits, and employee relations work within a collaborative, compliance-focused team and grow into broader HR responsibilities.

I am a human resources generalist with hands-on experience in employee onboarding, benefits administration, and internal investigations. I have supported recruiting, drafted offer letters and employment contracts, and managed HR records and databases.

My background includes leading hospice customer service operations and frontline HR roles where I conducted behavioral interviews, processed new-hire paperwork, and maintained compliance with policies. I regularly prepare HR reports and metrics, identify training needs, and support performance improvement plans.

I prioritize fostering positive company culture, resolving employee issues fairly, and ensuring labor law compliance. I bring strong Microsoft Office skills and a track record of improving onboarding processes and supporting managers with employee relations and disciplinary matters.

Experience

Work history, roles, and key accomplishments

Human Resources Generalist

Ansco & Associates

Dec 2022 - Jun 2024 (1 year 6 months)

Managed end-to-end onboarding and benefits administration while implementing HR policies, conducting internal investigations, and resolving employee relations issues to improve compliance and employee experience.

Onboarding Benefits Administration Employee Relations HR Policies Investigation Records Management Microsoft Office

Customer Service - Hospice Lead

Joerns Healthcare

Aug 2021 - Dec 2022 (1 year 4 months)

Led hospice customer service operations, coordinating deliveries/pickups and resolving facility and family inquiries while communicating with account managers to ensure timely fulfillment.

Customer Service Logistics

Customer Service Representative

Joerns Healthcare

Nov 2020 - Aug 2021 (9 months)

Handled high-volume calls and email inquiries, assisted customers and facilities with delivery/pickup needs, and supported team members in finding resolutions for patient and client issues.

Email Support Customer Solutions Logistics Coordination

Administrative Assistant

Miracles With Paws

Jul 2016 - Apr 2020 (3 years 9 months)

Coordinated daily operations for a senior/hospice dog rescue, managing care, logistics, and administrative tasks to support rescue activities and animal welfare.

Administrative Support Logistics Volunteer coordination Record keeping

Human Resources Coordinator

Carowinds Employment Office

Jun 2013 - May 2016 (2 years 11 months)

Conducted pre-employment behavioral interviews, processed new-hire paperwork, updated job descriptions, and monitored associate compliance to support seasonal hiring and onboarding.

Behavioral Interviewing Onboarding Compliance Monitoring