anna larina

As a customer-focused and tech-savvy support consultant, I have over two years of experience in client communication, technical troubleshooting, and issue resolution. My journey began at Odondo, where I provided timely technical assistance and product guidance for users of an online shopping platform. I excelled in handling refund processing, cancellations, and product queries, utilizing tools like Linnworks and various CRM platforms. My commitment to customer satisfaction is reflected in my ability to maintain a 95%+ satisfaction rate while managing high-volume inboxes.

In my previous role at Odondo, I delivered support through Zendesk, chat, and email, resolving customer issues with speed and clarity. I also took the initiative to test system updates and relay customer feedback for service improvements. Currently, I manage client communications and order inquiries for my personal brand, 37two, where I provide responsive updates, resolve delivery issues, and collect feedback to enhance the customer journey. My multilingual skills in English, Russian, and Estonian allow me to connect with a diverse clientele, further enhancing my ability to provide exceptional support.