Anna Korina Cabrera

I am an engagement specialist and inbound sales professional with over 12 years of experience in the BPO industry, starting as a frontline representative handling billing, retention, and technical calls.

I was recognized as a top performer and later cross-trained as an Elite Sales Representative, where I consistently exceeded sales close rate goals and contributed to account growth.

In 2021 I helped pioneer a new account, establishing key processes within the first six months that supported growth from 5 to over 100 representatives, and I regularly led teams to meet performance targets such as Average Handle Time, Quality Assurance, and Issue Resolution.

I bring hands-on leadership, a democratic and collaborative management style, proactive planning, and a practical, goal-oriented approach to drive team results and operational excellence.