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Anna Korina CabreraAC
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Anna Korina Cabrera

@annakorinacabrera

Experienced BPO engagement specialist and inbound sales performer.

Philippines
Message

What I'm looking for

I seek a hands-on, collaborative role in BPO or sales where I can lead teams, establish processes, and drive measurable performance improvements.

I am an engagement specialist and inbound sales professional with over 12 years of experience in the BPO industry, starting as a frontline representative handling billing, retention, and technical calls.

I was recognized as a top performer and later cross-trained as an Elite Sales Representative, where I consistently exceeded sales close rate goals and contributed to account growth.

In 2021 I helped pioneer a new account, establishing key processes within the first six months that supported growth from 5 to over 100 representatives, and I regularly led teams to meet performance targets such as Average Handle Time, Quality Assurance, and Issue Resolution.

I bring hands-on leadership, a democratic and collaborative management style, proactive planning, and a practical, goal-oriented approach to drive team results and operational excellence.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

De La Salle University - Dasmariñas logoDD

De La Salle University - Dasmariñas

Bachelor of Arts, Industrial Engineering

Completed a Bachelor of Arts in Industrial Engineering at De La Salle University - Dasmariñas.

Tech stack

Software and tools used professionally

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Anna Korina Cabrera - Engagement Specialist - Startek Phils | Himalayas