I’m looking for remote-friendly customer support roles where I can handle mainly chat inquiries and minimal calls,resolve issues quickly,manage tickets and documentation and help improve service quality while meeting performance targets.
Open to opportunities
Annah Roy
@annahroy
Customer Experience & Support Specialist delivering chat support and resolved issues.
UgandaWhat I'm looking for
I’m a Customer Experience & Support Specialist with 7 years of experience handling customer inquiries, complaint resolution, and ticket management. I’m known for clear communication, accurate documentation, and keeping service quality high.
At DIGITALFLEX LIMITED, I manage 100+ customer inquiries daily via chat and call support. I resolve complaints professionally, track installment accounts and customer payments, and maintain detailed interaction records while meeting performance targets and service standards.
Previously at Tata Consultancy Services, I worked as an English Transaction Specialist from June 2019 to December 2023. I managed client tickets and workflows using ServiceNow, delivered non-voice support for international clients, and supported operations with SAP, Excel, and Teams.
I’m open to remote opportunities and bring strong client relations and issue-resolution skills to every engagement. I also contribute to KPI targets and continually focus on improving the customer journey through efficient processes and dependable follow-through.
Experience
Work history, roles, and key accomplishments
DL
Current
Customer Service Specialist
Digitalflex Limited
Sep 2025 - Present (8 months)
Managed 100+ customer inquiries daily via chat and call support, resolving complaints and tracking installment accounts and customer payments. Maintained accurate interaction documentation while meeting service standards and performance targets.
DL
Current
Customer Service Specialist
Digitalflex Limited
Sep 2025 - Present (8 months)
Managed 100+ customer inquiries daily via chat and call support, resolving complaints professionally and maintaining accurate interaction documentation. Tracked installment accounts and customer payments while supporting service targets and customer journeys through clear communication.
TS
Managed client tickets and workflows in ServiceNow, providing non-voice support to international clients. Used SAP, Excel, and Teams for operational tasks and supported KPI targets and service quality.
TS
Managed client tickets and workflows using ServiceNow and provided non-voice support for international clients. Used SAP, Excel, and Microsoft Teams for operational tasks, occasionally handling client calls for clarification and contributing to KPI targets and service quality.
Education
Degrees, certifications, and relevant coursework
Ndejje University
Bachelor's degree, Procurement and Logistics Management
2016 - 2019
Completed a bachelor's program in Procurement and Logistics Management from 2016 to 2019.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
UgandaAuthorized to work in
Salary expectations
6k-8k USD
Social media
Job categories
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