Anna Gracella Olalia

Delegates writing assignments to junior team members and provides feedback and mentoring to maintain consistent quality standards. Performs extensive proofreading and quality reviews to identify grammatical and consistency issues.

Developed, revised, and maintained controlled technical documentation including Part 145 AMO, Supply Chain, NDT, and CAMO manuals. Managed the development of Technical Procedures Manual and work instructions, ensuring compliance with regulatory amendments and IOSA requirements.

Developed and maintained technical documentation for enterprise software products and technical solutions. Translated complex product features and technical information into clear, structured documentation for end users.

Produced well-researched academic, technical, analytical, and professional written content based on client requirements. Conducted extensive research using credible sources to analyze complex topics.

Developed step-by-step technical procedures and product documentation for backup and recovery solutions. Performed hands-on installation, configuration, backup, and restore activities to validate documentation against actual product behavior.

Developed comprehensive FAQs and reviewed existing How-To articles on Intercom to ensure accuracy and clarity. Designed intuitive, user-friendly tutorials to empower end-users in effectively leveraging diverse applications.

Authored comprehensive developer and user manuals for liveConnect, a cloud-based customer support platform. Led technical writing initiatives for SDK/API documentation and migrated legacy manual documentation to Readme.io.

Designed flowcharts, graphs, and forms to visually articulate business and technical requirements. Developed and maintained comprehensive documentation based on developer specifications.

Designed flowcharts, graphs, and forms to visually articulate business and technical requirements. Developed and maintained comprehensive documentation based on developer specifications.

Completed Part 145 and Quality Manuals certification in July 2026.

Completed Auditing Techniques certification in July 2026.

Completed Fuel Safety and CDCCL certification in July 2026.

Completed Generative AI: Introduction and Applications certification in February 2025.

Completed General Civil Aviation Authority Regulations certification in May 2025.

Completed UK Civil Aviation Authority (CAA) Regulations certification in July 2025.

Completed CS50's Computer Science for Business Professionals certification in June 2025.

Completed European Union Aviation Safety Agency (EASA) MOE Training in July 2025.

Completed Minimum Equipment List (MEL) certification in February 2025.

Completed Business Continuity Management Awareness certification in March 2024.

Completed Export Control certification in October 2024.

Completed Safety Management System certification in March 2024.

Completed Quality Management System certification in January 2024.

Completed Wildcards Functionality in AMOS certification in October 2024.

Completed Safety Training (Including Human Factors) certification in March 2024.

Completed Automation Business Analysis Concepts and Principles certification in March 2024.

Completed Personal Protective Equipment certification in October 2024.

Completed Occupational Safety and Health Basic Principles certification in November 2023.

Completed Introduction to Project Management Principles and Practices certification in January 2018.

Completed Introduction to Project Management Budgeting and Scheduling Projects certification in August 2018.

Completed Big Data, Cloud Computing, & CDN Emerging Technologies certification in October 2017.

Completed Cybersecurity and Mobility certification in August 2016.

Completed Cybersecurity and the Internet of Things certification in October 2016.

Completed Programming for Everybody (Getting Started with Python) certification in December 2015.

Pursued a B.S. Commerce major in Administrative Management with Computer Applications from 1997 to 2001.