Ankush User

I’m an Operations SME specializing in Content Moderation and Trust & Safety, with 3+ years of experience supporting frontline teams and resolving complex policy cases.

I provide real-time support to content moderators on ambiguous or high-impact decisions, handle policy-related escalations, and ensure timely, accurate outcomes through strong queue management and workflow prioritization.

I closely monitor SLA, productivity, accuracy, and quality metrics, then translate findings into practical process improvements. I also run policy refreshers and knowledge-sharing sessions to keep teams aligned with client guidelines and platform policies.

Across my work, I coordinate with Operations, Quality, and Leadership teams, identify process gaps, and maintain high standards for operational support and customer impact—especially when escalations require fast, well-informed judgment.