Open to opportunities

Salim Khan

@salimkhan2

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Transaction Monitoring Analyst specializing in fraud detection, KYC reviews, and dispute-focused case resolution.

India

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What I'm looking for

I’m looking for a challenging career that demands strong analytical skills, where I can serve an organization with my knowledge and integrity, and accelerate growth while broadening and enhancing my skill and knowledge.

I’m a Transaction Monitoring Analyst with a strong background in reviewing system-generated alerts, analyzing customer KYC profiles and transaction behavior, and closing false positives with clear documentation and rationale. I focus on unusual transactions, high-risk geographies, and ensuring decisions align with customer profile and company policy.

In addition to transaction monitoring, I’ve handled fraud-related investigations and escalations, including identity fraud, synthetic identity creation, account takeover cases, and payment/card fraud. I also bring claims and dispute experience—reviewing client-submitted claims through portals and evaluating supporting documents (proof of delivery, purchase proof, and invoices) to approve or reject accurately—while delivering consistently through high-volume casework and strong customer service.

Experience

Work history, roles, and key accomplishments

Current

Transaction Monitoring Analyst

Current

Concentrix

Sep 2020 - Present (5 years 8 months)

Reviewed transaction monitoring alerts for unusual activity across higher-risk geographies, performing KYC and transaction-history analysis to assess legitimacy. Closed false positives with documented rationales and investigated payment and card fraud cases with timely escalations.

Transaction Monitoring KYC Customer Due Diligence Fraud Investigation False Positive Investigation Case Documentation High Risk Geography Analysis

Webchat Advisor

Fidelity Information Services

Jan 2016 - Jan 2020 (4 years)

Handled Vodafone UK billing inquiries via webchat, including SIM activation, data usage, and billing/technical concerns. Reviewed customer accounts and billing statements, resolved issues using internal tools/CRM, and recommended plan upgrades based on usage patterns.

Billing Support CRM Tools Vodafone UK Billing Troubleshooting MS Excel

Back Office Executive

Teleperformance Pvt Ltd

Oct 2014 - Dec 2015 (1 year 2 months)

Worked as a back-office executive for Equifax (US credit agency), managing customer queries and an email inbox while completing 80 to 100 cases daily. Resolved bank account disputes and credit card/loan billing issues, summarizing account timing details to clarify delays and raising issues with banks.

Dispute Resolution Credit Agency Support Case Management Bank Account Disputes Loan Account Disputes Escalation Management Summarization

Claims Specialist

Yodel Logistics

Investigated client-submitted logistics claims for lost, damaged, delayed, or misdelivered parcels via the client portal. Verified supporting documents (e.g., proof of delivery images, proof of purchase, invoices) and approved/rejected claim amounts per policy.

Claims Investigation Proof Of Delivery Review Policy Compliance