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Ankit Kumar Jain

@ankitkumarjain

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Strategic Senior Customer Success Manager with extensive IT experience.

India

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What I'm looking for

I am looking for a role that fosters growth, values customer relationships, and encourages innovation.

I am a strategic and results-driven Senior Customer Success Manager with over 9.5 years of experience in Customer Success, Business Operations, and IT. Currently, I serve as the primary point of contact for enterprise clients at Sigma Solve Inc, where I ensure product adoption and long-term retention by aligning product capabilities with customer business objectives.

My role involves building long-term relationships with clients, leading cadence calls to assess health metrics, and driving expansion opportunities. I have successfully led internal initiatives that enhance operational processes and mentor new hires, demonstrating my commitment to both client satisfaction and team development.

Prior to my current position, I worked as a Business Operations Manager at Education10x, where I streamlined business processes and managed performance metrics. My career began as a Senior Software Engineer at Ness Technologies, where I delivered software solutions focusing on Oracle PL/SQL development. I hold a Bachelor of Engineering in Electronics & Communication and various certifications in Customer Success and Microsoft 365.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

Sigma Solve Inc

May 2022 - Present (3 years 2 months)

Serve as the primary point of contact and trusted advisor to enterprise clients, ensuring product adoption, value realization, and long-term retention. Lead monthly/ quarterly cadence calls to assess ongoing issues, health metrics (NPS, CSAT), identify risks, and drive expansion opportunities.

Customer Success Value Realization Salesforce Gainsight Jira SQL Python

Business Operations Manager

Education10x

Jan 2021 - Aug 2021 (7 months)

Led a cross-functional team of Operations and Sales professionals to streamline business processes and ensure alignment with organizational goals. Responsible for internal KPIs, managed escalations, and tracked performance metrics to enhance team output and client satisfaction.

Business Operations Sales Management Process Improvement KPI Tracking Performance Metrics

Senior Software Engineer

Ness Technologies India Ltd

Sep 2007 - Apr 2013 (5 years 7 months)

Delivered software solutions to U.S.-based clients, focusing on Oracle PL/SQL development, maintenance, and support. Contributed across the full SDLC, from requirement gathering and design to development, testing, and deployment.

Software Development Oracle PL SQL SDLC Requirement gathering System Design Testing Deployment

Education

Degrees, certifications, and relevant coursework

Bansal College of Engineering

Bachelor of Engineering (Hons.), Electronics & Communication

Completed a Bachelor of Engineering (Hons.) in Electronics & Communication. The curriculum focused on fundamental principles and advanced topics within the field.