I am looking for a Product Manager or Project Manager role that makes use of my potential and where I could learn new technologies
Ankit Kaul
@ankitkaul
Experienced Customer Success + IT Portfolio Manager and Scrum Master focused on customer success.
What I'm looking for
I am an accomplished IT Portfolio Manager and Scrum Master with extensive experience in risk management and stakeholder engagement across diverse tech ecosystems. My career is marked by a proven track record in driving agile project delivery, optimizing resource allocation, and aligning IT initiatives with overarching business objectives. I excel in program management, strategy execution, and regulatory compliance, ensuring that projects not only meet but exceed expectations.
Throughout my career, I have successfully led initiatives that strengthened data controls and enhanced customer success through continuous improvement. My role at Synechron Technologies involved collaborating with HSBC's Wealth and Private Banking team to improve risk management practices, which resulted in better compliance and operational effectiveness. I am passionate about fostering strong relationships and utilizing storytelling to enhance overall portfolio performance, demonstrating my commitment to leading change effectively.
With a strong foundation in stakeholder communication and performance management, I have directed teams to achieve exceptional results, as evidenced by my recognition as a two-time Performance Champion. I am dedicated to continuous learning and improvement, always seeking innovative solutions to drive success for my clients and organizations.
Experience
Work history, roles, and key accomplishments
Technology Lead
Synechron Technologies Pvt Ltd
Feb 2024 - Present (1 year 4 months)
As a Technology Lead, I collaborated with HSBC's Wealth and Private Banking team to enhance data controls and risk management. I led recruitment initiatives and managed budgets to align resources with team objectives, improving operational efficiency and customer success.
Sr. Project Management Consultant
Oracle India Pvt Ltd
Oct 2021 - Feb 2024 (2 years 4 months)
Directed Customer Success initiatives, enhancing operational productivity and client satisfaction through strategic guidance and performance oversight. Managed project expenses and ensured alignment with project objectives.
Customer Success Operations Analyst
Accenture India Pvt Ltd
Feb 2017 - Jan 2018 (11 months)
Delivered prompt assistance to global clients experiencing financial application incidents. Enhanced client satisfaction through effective issue resolution and innovative solutions to improve user experience.
L1 Support Engineer
Trigent Software Inc.
Jan 2016 - Jan 2017 (1 year)
Provided support for PeopleSoft Financial Applications, managing incidents and problems to ensure optimal system performance. Analyzed client issues to drive improvements in operational efficiency.
Education
Degrees, certifications, and relevant coursework
P.E.S Institute of Technology
Bachelor of Engineering, Electronics & Communication
2010 - 2015
Bachelor of Engineering in Electronics & Communication. Developed training solutions and engaged with control teams to address internal risks, implementing strategies that ensured timely resolutions and improved risk mitigation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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