Open to opportunities

Hari Gandhi

@harigandhi

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Versatile professional with 17+ years in program and project management.

India

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a seasoned professional with over 17 years of extensive experience in program governance, project management, and stakeholder management. My career has been marked by my ability to expertly manage multi-million-dollar programs, driving cross-functional teams to deliver complex IT projects efficiently. I have a proven track record of streamlining processes using Agile methodologies, which has significantly optimized delivery and mitigated risks, ensuring on-time execution.

Throughout my career, I have successfully governed accounts with full P&L ownership, managing budgets exceeding 10 million USD while achieving targeted financial forecasts. My leadership in PMO services has resulted in revenue maximization and operational efficiency. I am passionate about fostering strong client relationships and ensuring superior customer satisfaction through seamless communication across global teams.

Currently, I serve as a Program Governance Manager at enpact, where I lead high-performance teams and optimize contract negotiations to drive significant cost savings. My expertise in Cloud Technologies, SQL, and eCommerce has enabled me to lead digital transformation initiatives, ensuring robust delivery in highly technical environments. I am committed to continuous improvement and delivering impactful results in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Program Governance Manager

Current

Genpact

Jul 2022 - Present (2 years 10 months)

Expertly governed end-to-end program lifecycles, aligning with organizational strategies and client objectives through structured frameworks and risk mitigation. Optimized contract negotiations and led cross-functional teams, ensuring seamless project delivery and exceeding revenue targets for multi-million-dollar accounts.

Risk Mitigation Contract Negotiation Team Leadership Project Management Agile SDLC Stakeholder Management Budget Management Client Relationship Management

Account Manager

Tech Mahindra

May 2019 - Jun 2022 (3 years 1 month)

Skillfully managed high-value client accounts, aligning solutions with strategic business objectives and enhancing service quality to drive continuous client engagement. Identified automation and process improvement opportunities, optimizing ITSM operations and consistently improving turnaround times to exceed SLA metrics.

Account Management Client Relationship Management Process Improvement ITSM Data Analysis SLA Management

Scrum Master

Tech Mahindra

Mar 2015 - Apr 2019 (4 years 1 month)

Expertly coached cross-functional teams on Agile principles and Scrum best practices, driving continuous improvement and optimizing sprint outcomes. Facilitated essential Scrum ceremonies and led KPI development, successfully delivering pivotal projects for AT&T and ensuring timely product launches.

Agile Scrum Sprint Planning KPIs Project Delivery Project Tracking Jira

Test Lead

Tech Mahindra

Mar 2013 - Feb 2015 (1 year 11 months)

Led quality assurance efforts for software projects, overseeing test plan development and execution to ensure product reliability. Managed a team of testers, implementing process improvements to enhance testing efficiency and defect resolution.

Software Testing Quality Assurance Test Planning Team Leadership Process Improvement HP Quality Center Jira SQL

Developer

Tech Mahindra

Mar 2010 - Feb 2013 (2 years 11 months)

Developed and maintained software applications, focusing on backend logic and database integration using SQL and PL/SQL. Contributed to various projects, ensuring code quality and adherence to development standards.

Software Development SQL Pl SQL Data Integration And Maintaining Applications Toad

Technical Associate

Tech Mahindra

Jul 2007 - Feb 2010 (2 years 7 months)

Provided technical support and assistance for various IT systems and applications. Assisted in troubleshooting issues and maintaining system functionality, contributing to operational efficiency.

Technical Support Troubleshooting IT Operations SQL

Education

Degrees, certifications, and relevant coursework

Sardar Patel University

Bachelor of Engineering, Electronics

Completed a Bachelor of Engineering in Electronics at Sardar Patel University. This program provided a strong foundation in electronic principles and systems.