At Miracle Ventures Pvt. Ltd., I led guest experience and staff readiness across Nini's Kitchen, Baked By Nini's, and Niro By Nini's. I managed guest communication from enquiries through follow-up, resolved complaints, and personally cared for VIP guests.
I used feedback and CRM data from Petpooja and Reelo to inform service improvements, while managing the customer service call centre, party bookings, and orders. I also conducted food quality checks and tastings and contributed to menu development across the three brands.
For new product launches, I designed and delivered staff training and maintained service standards across outlets. I also aligned food styling and photography for menus and marketing, and created festive hampers, décor, food tags, and gift vouchers.
Before and alongside my guest relations work, I developed food content and social media engagement for food brands, including through freelance projects and my work with itsPotluck. My earlier education roles shaped how I turn complex information into clear training modules and bring care to the guest experience.
