Chetna KohliCK
Looking for a job

Chetna Kohli

@chetnakohli1

Business Communication & Growth Specialist for Impactful Customer Experience & Stakeholder Relations

India
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What I'm looking for

I am looking at roles which can be categorised under or at confluence of : strategy for customer experience, business communication, digital transformation , brand communications, engagement strategy . I am open to both team lead and IC roles. I need 2 days off and flexible hours as I have a toddler who is being homeschooled. Can join immediately.

My projects:

Shresmo (Home Decor Brand) – Inventory mismanagement & weak online sales → Implemented digital inventory & e-commerce partnerships → 30% fewer stock issues, 33% revenue from online sales.

Mymealplanned(SAAS) Built and scaled a content-driven platform, increasing customers via organic reach through organic community of 12k, and UX enhancements.

Infosys (IT Firm) – Unclear team positioning of automations team & no inter vertical communications → Rebranded team & streamlined roles → 20% QoQ growth, 30% attrition drop, 25% more projects achieved with faster communication.

Choice Broking (Investment Firm) – Slow, user onboarding, lag in UI → Digitized processes & reduced manual delays → 40% faster onboarding, 25% more app downloads, 10% cost savings.

Immunify.me (Healthcare Startup) – Weak brand presence & investor traction → Led online/offline campaigns → 40% brand visibility boost, adoption by 100 clinics & 3 hospitals.

Concentrix (KPO) – Role confusion & training inefficiencies → Defined roles, customized training, improved communication → 40% fewer role overlaps, 60% better training

Personal Story :

  • Fitness enthusiast , proud member of cult- 300 workout challenge- physical wellbeing goal

  • Avid reader- goal for 2025 is to read 18 books- mental wellbeing goal

  • OCD for dust free work stations, screens and hands

  • High on EQ- at times acts as my weakness

  • To-do list for everyday , is a habit I choose not to delegate to digital

  • My most collectibles items are - dried leaves and cute stationary

  • Slow comfort living propagator

  • Green tea over black coffee

  • Smoothie over juice- pasta is comfort food-dosa everyday

  • My playlist in spotify might confuse me with an very old school poet or a toddler psychologist

Experience

Work history, roles, and key accomplishments

American Express logoAE

Internal Communication Lead

American Express

Apr 2013 - Apr 2015 (2 years)

Lead for employee and internal communication. Content preparation and participation for townhalls

Education

Degrees, certifications, and relevant coursework

UPGRAD logoUP

UPGRAD

Masters , Digital Communication

2024 - 2024

Grade: 5.8

Campaign Design, Marketing Communications, Content Creation and Management, Predictive Consumer Behaviour and Social Media Strategy

UPGRAD logoUP

UPGRAD

Certificate, Prompt Engineering

2024 - 2024

Grade: 6.8

LLM Proficiency, Prompt Engineering, Semantic Search Optimization

Jaypee Business School logoJS

Jaypee Business School

MBA, Marketing

2010 - 2012

Grade: 7

Activities and societies: Head of debate club Head of placement cell

Marketing Management, Operations Management, Customer Relationship, Financial Management, Market Research.

Tech stack

Software and tools used professionally

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Chetna Kohli - Business Strategy Manager - Shresmo | Himalayas