Open to opportunities

Ankesh Aman

@ankeshaman

Message

I build data-driven dashboards and AI solutions that improve IT support outcomes.

India

Message

What I'm looking for

I’m looking for a role where I can combine IT support/process improvement with BI and AI to drive faster resolutions, better customer experience, and smarter decisions in a high-impact, high-ownership team.

I’m a results-driven Senior Technical Process Executive with over 3+ years of experience in IT support, process optimization, and data-driven reporting. I develop interactive dashboards using Excel and Power BI to monitor performance metrics and support decision-making across business units.

I streamline workflows, enhance ticket resolution efficiency, and improve client satisfaction in high-pressure 24/7 environments through strong root cause analysis. I also build production-ready ML/AI solutions—like an end-to-end medical chatbot with LLMs + Retrieval Augmented Generation—backed by Flask APIs and secure AWS CI/CD deployments, while mentoring junior staff to boost team productivity.

Experience

Work history, roles, and key accomplishments

Senior Technical Process Executive

Infosys BPM

Sep 2022 - Sep 2023 (1 year)

Developed and maintained interactive Excel and Power BI dashboards to monitor workflow metrics and improve reporting efficiency. Managed IT support processes, streamlined ticket resolution, and collaborated with cross-functional teams in a 24/7 environment while mentoring junior staff.

Excel Power BI Dashboarding performance reporting IT Support Process Optimization Ticket Resolution Cross Functional Collaboration Mentoring

Associate Customer Support

BigBasket

May 2020 - Jan 2022 (1 year 8 months)

Provided high-quality customer support while diagnosing and resolving complex technical issues and meeting issue-resolution KPIs. Conducted root cause analysis for recurring issues and demonstrated leadership by mentoring junior representatives.

Customer Support Technical Support Python SQL Pandas NumPy scikit learn TensorFlow NLTK SpaCy Hugging Face Transformers Git AWS Power BI Root Cause Analysis KPI Management Mentoring

Education

Degrees, certifications, and relevant coursework

AlmaBetter

Full Stack Data Science & AI (Certification), Data Science & AI

2023 - 2024

Completed the Full Stack Data Science & AI program, building classification and regression models using techniques such as feature engineering and model evaluation.