anju c
@anjuc
I resolve complex technical issues across support, Unix, SQL, and operations.
NetherlandsWhat I'm looking for
I've supported clients at Nextree Innovations, resolving 15+ software issues daily, achieving a 95% first-call resolution rate, and reducing recurring support tickets by 5% through practical problem-solving.
Previously at HCL Technologies supporting Deutsche Bank, I provided L1/L2 support for Kondor+ and Magellan, optimized Unix scripts, wrote SQL queries, and monitored batch processes across APAC, EMEA, and AMER.
Experience
Work history, roles, and key accomplishments
Operations Associate
PostNL
Aug 2026 - Present (1 month)
Operated and monitored automated processing systems, ensuring accurate and efficient handling of high-volume daily operations. Collaborated with team members to resolve operational issues and maintain consistent performance against daily targets.
Technical Support Engineer
Nextree Innovations
Dec 2022 - Jul 2025 (2 years 7 months)
Provided timely and effective technical support to clients, resolving an average of 15+ software usage issues daily and consistently exceeding customer satisfaction targets by 10%. Diagnosed and resolved complex service user requests within defined SLAs, achieving a 95% first-call resolution rate.
Provided L1/L2 support for Kondor+ and Magellan applications, resolving an average of 20+ production issues daily and achieving a 90% issue resolution rate within SLA targets. Analyzed and optimized Unix scripts, resulting in a 15% reduction in reconciliation processing time.
Education
Degrees, certifications, and relevant coursework
IHRD, Calicut University
Bachelor of Science, Electronics
2008 - 2011
Completed a Bachelor of Science in Electronics from IHRD, Calicut University, spanning 2008 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Skills
Interested in hiring anju?
You can contact anju and 90k+ other talented remote workers on Himalayas.
Message anjuGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
