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anjari esti

@anjariesti

Customer support specialist and community manager at JoinMyTrip, resolving booking and payment issues while improving the traveler experience.

Indonesia

Message

At JoinMyTrip Germany, I support travelers throughout the booking journey, handling complex payment, refund, cancellation, and booking cases. I also troubleshoot platform issues with internal teams and use Stripe to help users navigate payment discrepancies.

I engage the traveler community through content, meetups, moderation, and ongoing communication, and share user feedback with internal teams to contribute to platform improvements.

Previously, I coordinated event marketing and B2B digital campaigns for clients including AWS, Juniper Networks JP, and Snowflake. My work has also included coordinating an OOH campaign for Juniper Networks and website development projects for Ciena Corp. and Finastra.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist & Community Manager

Current

JoinMyTrip

Mar 2023 - Present (3 years 7 months)

Provide customer support throughout the booking journey, resolving traveler inquiries and ensuring a smooth user experience. Handle complex payment, refund, cancellation, and booking-related cases while ensuring compliance with company policies.

Customer Support Community Management Stripe Troubleshooting User Feedback Platform Moderation

Event Marketing Executive

Tech in Asia

Jan 2022 - Jan 2023 (1 year)

Conceived and developed efficient and intuitive marketing strategies. Organized and oversaw advertising/communication campaigns, exhibitions, and promotional events.

Marketing Strategy Campaign Management Event Planning Market Research Social Media

Account Manager

KKBC Japan Co. Ltd

Apr 2021 - Dec 2021 (8 months)

Built and maintained relationships with new and existing clients, acting as a key point of contact throughout projects. Supported clients in developing and executing marketing and media plans aligned with their business objectives.

Customer Relationship Management Project Coordination Marketing Plans Media Planning Stakeholder Management

Marketing Media Supervisor

DOBUY.ID

Jan 2020 - Mar 2021 (1 year 2 months)

Planned and executed integrated marketing activities across events, digital media, and content marketing. Monitored campaign performance and reported key metrics.

Integrated Marketing Digital Media Content Marketing Campaign Monitoring Reporting

Marketing & Education Counsellor

Golden Gate Education

Aug 2015 - Dec 2019 (4 years 4 months)

Managed customer relationships and sales activities, from identifying prospective clients and presenting products to negotiating contracts and payments.

Customer Relationship Management Sales Contract Negotiation Client Acquisition