ATAnjali Tomar
@anjalitomar
Results-driven operations leader with expertise in customer service.
IndiaWhat I'm looking for
I am a results-driven and customer-focused professional with 4 years of experience in operations and customer service across the healthcare and e-commerce sectors. My journey has been marked by a commitment to delivering exceptional service and improving processes that align with organizational goals. At Byram Healthcare, I lead a high-performing team in a fast-paced U.S. healthcare operations environment, where I have streamlined workflows and optimized processes to enhance operational efficiency.
Previously, I served as a Customer Service Executive at Owens & Minor, where I managed inventory accounts for multiple hospitals, ensuring timely and accurate fulfillment of healthcare orders. My ability to develop strong relationships with hospital procurement teams has been instrumental in minimizing supply chain disruptions. Additionally, my experience at Flipkart allowed me to hone my skills in managing customer inquiries and complaints, consistently exceeding performance targets and contributing to customer service excellence.
Experience
Work history, roles, and key accomplishments
Team Leader – Operations
Teleperformance
Oct 2023 - Present (1 year 9 months)
Led and managed a high-performing team in a fast-paced U.S. healthcare operations environment, overseeing day-to-day processes to ensure smooth and efficient service delivery. Streamlined workflows and optimized processes, resulting in a significant reduction in processing time and increased overall productivity.
Customer Service Executive
Teleperformance
Jul 2021 - Sep 2023 (2 years 2 months)
Managed inventory accounts for multiple hospitals, serving as the primary point of contact between U.S. hospitals and vendors to ensure smooth communication and efficient order fulfillment. Ensured timely and accurate fulfillment of healthcare orders, playing a critical role in maintaining the operational flow of hospitals.
Customer Service Executive
Teleperformance
Aug 2020 - Jan 2021 (5 months)
Managed a high volume of customer queries and complaints, providing prompt, accurate, and effective solutions to ensure customer satisfaction. Actively resolved product-related issues, order discrepancies, and delivery concerns, ensuring timely and professional resolution.
Education
Degrees, certifications, and relevant coursework
SJHS Gujarati Innovative College of Commerce and Science
B.B.A/ B.M.S, Management
Grade: 76%
Completed a Bachelor of Business Administration/Bachelor of Management Studies with a focus on Management. Achieved a grade of 76%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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