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Anizor Miracle

@anizormiracle

Customer support professional at Helpline Support Ltd who guided new customers through onboarding and reported 95% satisfaction.

Nigeria

Message

At Helpline Support Ltd, I responded to customer inquiries by email and live chat, guided new customers through onboarding and product setup, and resolved complaints. My work there had a reported 95% customer satisfaction rate.

At Evenfare, I handled complex email and chat inquiries, tracked cases in CRM systems, and provided tailored assistance to priority clients. I also supported onboarding and coached new hires as they joined support workflows.

Across customer service and client support roles, I've documented interactions, followed up on issues, and coordinated with sales, inventory, and product teams. I’ve also used CRM and workflow tools including HubSpot, Zendesk, Freshdesk, and Monday.com.

Experience

Work history, roles, and key accomplishments

Executive Operations Coordinator

S.A.V.E. / Samira L. Jones

Oct 2025 - Aug 2026 (10 months)

Supported day-to-day coordination across S.A.V.E. and related brand initiatives, maintaining organized operational workflows and follow-up. Coordinated partner outreach preparation, meeting scheduling, and stakeholder communications.

Monday.Com Operational Workflows Stakeholder Communication Partner Outreach Documentation

Sales & Event Marketing Manager

Club Lagos LA

Aug 2025 - Oct 2025 (2 months)

Managed daily outreach of 100+ calls and follow-up text campaigns using SimpleTexting and EZTexting. Converted prospects into members and event attendees by understanding client needs and presenting relevant offers.

SimpleTexting EZTexting Monday.Com Lead Management Sales Event Marketing Communication Skills

Social Media Marketing Specialist

Excelerate

Jul 2025 - Aug 2025 (1 month)

Created and managed social media content across Instagram, Facebook, LinkedIn and X. Responded to audience inquiries and coordinated with sales, design and customer service teams.

Engagement Social Media Marketing Content Creation Instagram Facebook LinkedIn Campaign Monitoring

Customer Service Representative

Helpline Support Ltd

Mar 2025 - Jun 2025 (3 months)

Responded to customer inquiries through email and live chat, maintaining a reported 95% customer satisfaction rate. Guided new customers through onboarding and product setup with clear, step-by-step instructions.

Customer Support Email Support Live Chat Onboarding HubSpot Complaint Resolution Documentation

Customer Service Representative

Oreva Hardware

Oct 2024 - Jan 2025 (3 months)

Resolved customer concerns, provided product information and followed up to support customer satisfaction and repeat business. Coordinated with sales and inventory teams on product availability, order processing and after-sales support.

Customer Support Product Information Order Processing After Sales Support Coordination Documentation

Email & Chat Support

Evenfare

Feb 2023 - Nov 2024 (1 year 9 months)

Handled complex customer inquiries through email and chat, documenting cases and tracking resolution progress in CRM systems. Supported onboarding and coached new hires to help them integrate into support workflows.

Email Support Live Chat CRM Case Management Onboarding Coaching Priority Client Support

Client Support & Retention Associate

iCare Solutions

Apr 2024 - Sep 2024 (5 months)

Managed client communication, onboarding, billing and account setup inquiries. Monitored feedback, escalated technical issues and followed up to support retention.

Client Communication Onboarding Billing Account Setup CRM Escalation Management Retention Training

Customer Support Associate

BrightPath Solutions

Jan 2022 - Present (4 years 10 months)

Supported customers through phone, email and live chat, with a reported 95% customer satisfaction rating. Troubleshot account and technical questions, provided step-by-step guidance and managed high volumes of requests.

Phone Support Email Support Live Chat Troubleshooting Customer Satisfaction High Volume Documentation