ANITA TOOLSIRAM
@anitatoolsiram
Onsite ICT engineer and claims specialist delivering reliable support and accurate claims.
South AfricaWhat I'm looking for
I’m a versatile ICT engineer and experienced insurance claims professional, focused on getting issues resolved and decisions made accurately. I bring a meticulous, accountable approach to both technical support and service delivery.
My foundation includes Matric plus T3 Electronics, with A+ & N+ credentials, plus SQL & Windows 2000 Server. I also completed National Certificate Contact Centre Operations (NQF Level 4), strengthening my customer support and process discipline.
In insurance, I progressed from Receptionist to assistant claims technician, Assistant to underwriter, and Senior Claims Technician. I processed commercial and personal lines claims, quantified claims, handled authorisations, ensured quality of claims service for client retention, and communicated regularly with brokers. I also monitored processes, registered and processed claims, appointed assessors, and made decisions to settle or reject claims.
Since 2016, I’ve worked as an Onsite ICT Engineer to a hospital, supporting hardware, telecoms, internet, networks, medical software, access control, and CCTV. I provide both onsite and off-site remote support, and I’m known for integrity, teamwork, initiative, and the ability to work under pressure.
Experience
Work history, roles, and key accomplishments
Claims Adjuster Assistant
Standard General Claims Adjuster
Processed commercial and personal lines claims, handling claim information accurately to support timely claim outcomes.
Senior Claims Technician
Origin Administrators
Processed commercial and personal lines claims by monitoring administrators, registering claims, appointing assessors, and making settlement or rejection decisions while communicating with brokers.
Senior Claims Technician
SA Eagle, Zurich / Bryte
Processed commercial and personal lines claims, including quantifying and authorising claims within a R1,000,000 mandate to support client retention.
Assistant to Manager
KC Insurance Brokers
Supported the manager and managing brokers with day-to-day office administration and broker assistance.
Assistant to Underwriter
Stewart Cole Insurance Brokers
Provided administrative support to underwriters within an insurance broker environment, assisting with broker workflows and claims-related tasks.
Assistant Claims Technician
First Bowing Insurance Company
Worked as a receptionist and was promoted to assistant claims technician supporting insurance claims processing and administration.
Education
Degrees, certifications, and relevant coursework
National Certificate (Contact Centre)
National Certificate (NQF Level 4), Contact Centre Operations
2013 -
Completed a National Certificate in Contact Centre Operations (NQF Level 4) in 2013.
iBurst Tech Support
Tech Support, Technical Support
2010 -
Completed iBurst Tech Support training in 2010.
SQL & Windows Server Training
SQL & Windows 2000 Server, SQL & Windows Server
2005 -
Completed training in SQL and Windows 2000 Server in 2005.
A+ & N+ Certification
A+ & Network+, Computer Hardware & Networking
2004 -
Completed A+ and N+ certification training in 2004.
T3 Electronics / Matric
T3 Electronics, Electronics
2000 -
Completed Matric and T3 Electronics in 2000.
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring ANITA?
You can contact ANITA and 90k+ other talented remote workers on Himalayas.
Message ANITAFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
