In my contract assignment for a US healthcare account, I reviewed hospital billing accounts in Epic and investigated claim issues. I examined payer responses, EOBs, and billing documentation to identify discrepancies and determine next steps.
I researched denials, underpayments, and reimbursement differences, then followed up on accounts and routed or escalated claims according to payer requirements. I documented findings and actions to support accurate claim resolution while managing a daily target of 45 accounts.
At Elite A&S; Constructions and Astute Care Pharmacy, I answered customer enquiries, supported service and order requests, and followed up on customer concerns. I also scheduled appointments and site visits and referred medical questions to the pharmacist.
