Anissa Noujoum
@anissanoujoum
I resolve complex banking customer issues, escalations, collections, and compliance needs across high-volume service operations.
United StatesWhat I'm looking for
At SoFi, I handle escalated member concerns across phone and chat, investigate root causes, and coordinate resolutions for checking and savings products.
I've built customer-facing financial-services experience at Citibank and Enhanced Recovery Company, managing delinquent accounts, negotiating payment arrangements, supporting loss mitigation, and conducting fraud investigations. I maintain compliant, accurate documentation while delivering empathetic, solution-focused service.
I also coach frontline agents on procedures, compliance standards, and customer-service best practices, with a focus on first-call resolution and customer satisfaction.
Earlier leadership roles at Wendy's and Chuck E. Cheese gave me hands-on experience supervising teams, training employees, managing operations, and resolving guest concerns in high-volume environments.
Experience
Work history, roles, and key accomplishments
Handle inbound and escalated customer interactions, serving as the final point of contact for complex concerns. Provide account management support, investigate issues, and coach frontline agents to drive first-call resolution.
Education
Degrees, certifications, and relevant coursework
Westside High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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