Sudarsan Soundarrajan
@sudarsans
CMT Consulting | Transformation Program Manager | Network Consultant | ServiceNow | Product Owner | Product Manager
IndiaWhat I'm looking for
With 24+ years in Telecom and IT Operations, I specialize in driving large-scale Agile transformations across managed services, network operations, and ServiceNow ecosystems — turning operational complexity into measurable business outcomes.
🔹 What I bring:
As an Agile Leader and Program Manager, I've worked as Product Owner, Business Analyst, NOC Head, BCP-DR Manager, and Service Delivery Lead. This blend of strategic and hands-on experience lets me bridge business goals with execution — from ServiceNow roadmap prioritization to running 24x7 NOC operations.
🔹 Impact delivered:
Improved SLA adherence from 85% to 95%, cut MTTR from 4.5 to 2.5 hours
Reduced TAC1→TAC2 escalations by 25% in 9 months
Improved managed services TAT from 60 to 15 days
Stitched 30,000+ circuits using Cygnet ADRS/SA in 6 months
Led ServiceNow (ITSM/ITAM/TSOM) transformation for a major CSP across XGSPON & OSS/BSS
🔹 Core strengths:
Managed Services & NOC | Service Delivery | Service Assurance | Agile Program | Product Management | ServiceNow Transformation | Vendor Management | BCP-DR | Process Improvement
🔹 My approach:
Great transformations need people, process, and customer focus — not just tools. I work at the intersection of deep technical expertise (FCAPS, OSS/BSS, optical & IP networks) and Agile leadership, connecting engineering, business, and vendor teams.
Currently at Infosys as Product Owner/BA on a major CSP transformation spanning ServiceNow and XGSPON.
📩 Open to connecting with IT, Telecom, Managed Services, and Agile leaders.
Experience
Work history, roles, and key accomplishments
Acted as Product Owner and Business Analyst in an Agile environment for a major transformation program within a CSP IT landscape and XGSPON network. Managed multiple ServiceNow solutions to align platform capabilities with business needs for digital transformation.
Manager, Network Operations Center
Bharti Airtel Limited
Aug 2011 - Sep 2022 (11 years 1 month)
Headed Network Surveillance, Service Delivery, Service Assurance, and Change Management for enterprise customers, reducing complaints from TAC1 to TAC2 by 25% within 9 months. Improved SLA adherence from 85% to 95% and reduced MTTR from 4.5 hours to 2.5 hours.
Assistant Manager, Tx Build
TCTSL
Sep 2007 - Jul 2011 (3 years 10 months)
Led the Next Generation Provisioning (NGP) customer service delivery process for a C&W UK Managed Services project. Redesigned the customer delivery process, reducing Turnaround Time (TAT) from 60 to 15 days.
Engineer, Operations
Bharti Aquanet Limited (Airtel)
Nov 2006 - Sep 2007 (10 months)
Conducted System Acceptance Testing (SAT) and commissioned new links for Huawei OPTIX 7500 and Alcatel 1678 MCC equipment. Managed and maintained core network infrastructure, including SDH and DWDM equipment.
Conducted quality assurance and troubleshooting for Basic-UI Testers and initiated Kaizen activities to drive continuous process improvement.
Junior Engineer
HTL Limited
Jan 2002 - Jul 2006 (4 years 6 months)
Directed operations at multiple NOC centers, overseeing circuit provisioning and network troubleshooting in coordination with field engineers. Oversaw network planning and commissioning for the RAILTEL customer, deploying a DCN across India.
Education
Degrees, certifications, and relevant coursework
Master of Business Administration (MBA), Telecom Management
Master of Business Administration, Telecom Management
Pursued an MBA in Telecom Management, focusing on telecommunications business and management.
Bachelor of Computer Applications (BCA)
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications, covering computer science and applications.
Diploma in Electronics & Communication Engineering (DECE)
Diploma, Electronics & Communication Engineering
Earned a Diploma in Electronics and Communication Engineering, focusing on electronics and communication systems.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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