Open to opportunities

Anisha Karki

@anishakarki

Message

Customer service representative focused on enhancing customer satisfaction.

Zimbabwe

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, where I can contribute to team success and enhance customer experiences.

I am a dedicated customer service representative with a strong background in managing customer interactions and improving satisfaction. My experience at Siddhartha Bank Limited has equipped me with the skills to handle incoming and outgoing calls, follow up on missed calls, and resolve customer issues effectively. I take pride in my ability to evaluate call records and authenticate cases, ensuring that every customer receives the attention they deserve.

Prior to my role at Siddhartha Bank, I worked as a receptionist at Tricky And Tipsy Bartending Barista Academy, where I honed my skills in client interaction, meeting coordination, and effective communication. My educational background in Business Studies has further strengthened my understanding of customer service dynamics and management principles.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Siddhartha Bank Limited

Sep 2022 - May 2024 (1 year 8 months)

Managed incoming and outgoing calls, ensuring all missed calls were followed up promptly. Resolved customer issues efficiently and maintained detailed call records for evaluation.

Customer Service Data Entry Communication Social Media Management

Receptionist

Tricky And Tipsy Bartending Barista Academy

Nov 2021 - Aug 2022 (9 months)

Greeted and assisted clients, managing meeting schedules and bookings. Handled and forwarded phone calls, ensuring smooth communication within the academy.

Scheduling Communication Administrative Support

Education

Degrees, certifications, and relevant coursework

Public Youth Campus

Bachelor Of Business Studies, Business Studies

Pursued a Bachelor of Business Studies at Public Youth Campus. This program provided a comprehensive understanding of business principles and practices.

The Sunshine English Boarding School

+2, General Studies

Grade: 2.77

Completed +2 education at The Sunshine English Boarding School, achieving a grade of 2.77. This foundational education prepared me for further academic pursuits.

Shree Geeta Mata Higher Secondary School

SEE, General Studies

Grade: 3.3

Achieved SEE certification from Shree Geeta Mata Higher Secondary School with a grade of 3.3. This secondary education provided a strong academic base.