Anisha Karki
@anishakarki
Customer service representative focused on enhancing customer satisfaction.
What I'm looking for
I am a dedicated customer service representative with a strong background in managing customer interactions and improving satisfaction. My experience at Siddhartha Bank Limited has equipped me with the skills to handle incoming and outgoing calls, follow up on missed calls, and resolve customer issues effectively. I take pride in my ability to evaluate call records and authenticate cases, ensuring that every customer receives the attention they deserve.
Prior to my role at Siddhartha Bank, I worked as a receptionist at Tricky And Tipsy Bartending Barista Academy, where I honed my skills in client interaction, meeting coordination, and effective communication. My educational background in Business Studies has further strengthened my understanding of customer service dynamics and management principles.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Siddhartha Bank Limited
Sep 2022 - May 2024 (1 year 8 months)
Managed incoming and outgoing calls, ensuring all missed calls were followed up promptly. Resolved customer issues efficiently and maintained detailed call records for evaluation.
Receptionist
Tricky And Tipsy Bartending Barista Academy
Nov 2021 - Aug 2022 (9 months)
Greeted and assisted clients, managing meeting schedules and bookings. Handled and forwarded phone calls, ensuring smooth communication within the academy.
Education
Degrees, certifications, and relevant coursework
Public Youth Campus
Bachelor Of Business Studies, Business Studies
Pursued a Bachelor of Business Studies at Public Youth Campus. This program provided a comprehensive understanding of business principles and practices.
The Sunshine English Boarding School
+2, General Studies
Grade: 2.77
Completed +2 education at The Sunshine English Boarding School, achieving a grade of 2.77. This foundational education prepared me for further academic pursuits.
Shree Geeta Mata Higher Secondary School
SEE, General Studies
Grade: 3.3
Achieved SEE certification from Shree Geeta Mata Higher Secondary School with a grade of 3.3. This secondary education provided a strong academic base.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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