Ani Sevinyan

-To accurately plan & schedule Catch Up, co-ordinate materials and the correct version of content consistently, to VOD Operations to publish on time on all the various VOD platforms. -Ensure that the metadata in the VOD tab is correct and in accordance with catch-up requirements. -Quality check schedule to ensure there are no errors. -Television Production -Project Management -Problem-Solving -Con

-To accurately plan & schedule Catch Up, co-ordinate materials and the correct version of content consistently, to VOD Operations to publish on time on all the various VOD platforms. -Ensure that the metadata in the VOD tab is correct and in accordance with catch-up requirements. -Quality check schedule to ensure there are no errors. -Television Production -Project Management -Problem-Solving -Con

Negotiated rates and services with service providers to identify best routing/rating options for the French market. Managed RFQ and tender requests, liaised with sales for shipment handover, and maintained KPIs via monthly reporting.

-Rate and service negotiations with service providers to ensure the best routing/rating options
-Identifying the best routes and rates available and communicating back to our customers.
-Processing RFQ and tender requests through current and third-party suppliers.
-Liaising with Sales on potential and booked shipments to ensure a smooth handover of rates and operations.
-Maintaining and managing K

Negotiated rates and services with carriers and suppliers. Managed RFQs, tenders, and route optimization for French-speaking clients. Monitored and supported sales-to-operations handover.

-Processing phone and written customer enquiries (email&call services)
-Comprehensive advice and clarification of customer concerns as required
-Recording and maintaining customer, master and transaction data with the help of customer-specific cases

Processed phone and written customer enquiries and provided advice and clarification for customer concerns. Recorded and maintained customer, master, and transaction data using customer-specific case workflows.

-Processing phone and written customer enquiries (email&call services)
-Comprehensive advice and clarification of customer concerns as required
-Recording and maintaining customer, master and transaction data with the help of customer-specific cases

Provided multi-channel customer support via chat, email, and phone. Collaborated with internal teams to resolve complex customer issues.

Provided multi-channel customer support (chat, email, phone). Collaborated with internal teams to resolve complex customer issues.

-Deliver customer service through online and phone support (email, chat, phone service in parallel)
-Provide solutions to customers with the help of supervisors from different departments
-Provide detailed information about websites, procedures, payments and requests
-Inform customers about deals and promotions

Worked as an official French translator and French speaker for the Yerevan City Tour Bus.

Worked as Official French translator and French speaker of the Yerevan City Tour Bus at Yerevan municipality.

-Develop programs and marketing policy in the capital are worked out and realized by Yerevan Municipality tourism unit.
-Aim of city tourism development the unit actively cooperates with various tourism companies, agencies, NGOs and all interested parties.
-Coordinate the activity of the official city touristic route "Yerevan City Tour".
- In lively areas and places of tourist interest tourist i

Worked as Official representative-translator of the Yerevan Municipality during the XVII Francophone Summit at Yerevan municipality.

Served as an official representative-translator for the XVII Francophone Summit at Yerevan Municipality.

Taught French as a part-time teacher at Avetik Isahakyan Library.

Worked as a French translator and French speaker for Hay Fest Festival Theatre.

Worked as French translator and French speaker of Hay Fest Festival Theatre at Hay Fest Festival Theatre.

Earned a Master's degree in Translator and project manager studies. Focused on translation skills and project management capabilities.

Completed a Bachelor's degree in French linguist. Built a foundation in French language and linguistics.