Ani Lomidze

Sourced and screened candidates through LinkedIn, Facebook, and CV databases. Conducted initial candidate screenings and interviews, and managed vacancy postings and recruitment pipelines.

Provided English-language support for customer and service-related requests. Investigated and resolved operational issues according to established procedures, managing multiple cases while maintaining accuracy and service quality.

Supported candidate and student communication throughout recruitment processes. Assisted with CV screening, interview scheduling, and maintained recruitment trackers and candidate databases using Google Sheets.

Managed real-time customer and partner issues in a high-volume operational environment, handling 70+ chats and calls daily while meeting SLA and CSAT targets. Used Google Sheets to track operational cases and maintain workflow records.

Managed and resolved customer-related incidents following SLA guidelines. Prioritized and escalated complex issues to ensure timely resolution, and improved issue handling through structured categorization.

Handled customer inquiries via chat and voice channels, using CRM and help desk systems to manage and track tickets. Ensured response and resolution times met SLA targets.

Completed a Certificate in HR Management, covering recruitment processes, candidate screening, HR policies, and employee lifecycle basics.

Pursued a Bachelor of Laws degree, completing studies in 2020.