Mariko Pilipia
@marikopilipia
I lead multilingual customer service teams and source talent across key industries.
GeorgiaWhat I'm looking for
I've led a 20+ person customer service team on the Booking.com project at TP Georgia, supporting customers in German and English across phone, chat, and email.
I manage KPIs, service quality, productivity, customer satisfaction, and individual performance while coaching team members, analyzing operations, and improving processes. I also support recruitment from sourcing and interviewing through onboarding and development.
Alongside customer service leadership, I source and engage Sales, Tech, Marketing, and Consulting candidates at Instaffo using LinkedIn Recruiter and Boolean search.
Experience
Work history, roles, and key accomplishments
Active Sourcer
Instaffo
Nov 2025 - Present (9 months)
Source and engage candidates across Sales, Tech, Marketing, and Consulting roles using LinkedIn Recruiter and Boolean search. Manage candidate pipelines and support the recruitment process from first outreach through application.
Education
Degrees, certifications, and relevant coursework
Tbilisi Ivane Javakhishvili State University
Bachelor of Arts, Journalism and Mass Communication
2017 - 2021
Pursued a Bachelor of Arts in Journalism and Mass Communication, developing strong communication and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Job categories
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