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Anifat Zakariyah

@anifatzakariyah

Technical Support & CRM Virtual Assistant at Klothation The Brand, optimizing GoHighLevel workflows and resolving 100–200 daily inquiries.

Nigeria

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At Klothation The Brand, I managed 100–200 daily inbound phone, live chat, and email technical inquiries while maintaining a 95% SLA response rate. I monitored GoHighLevel and CRM automation triggers, email and SMS sequences, and sales pipeline updates.

At Biofare Laboratory Consultants, I handled inbound support calls and web tickets, recorded client histories in Zoho CRM, and supported account and billing troubleshooting. I also created standard operating procedures for common ticket resolutions.

Experience

Work history, roles, and key accomplishments

Technical Support & CRM Virtual Assistant

Klothation The Brand

Mar 2023 - Jun 2026 (3 years 3 months)

Managed 100–200 daily inbound phone, live chat, and email technical inquiries with a 95% SLA response rate. Monitored and remediated GoHighLevel (GHL) and CRM automation triggers, email/SMS sequences, and sales pipeline updates.

GoHighLevel CRM Ticketing SLA Compliance Inbound Support Email Support Live Chat Phone Support Troubleshooting Automation Pipeline Management Documentation

Inbound Technical Support & Administrative Assistant

Biofare Laboratory Consultants

Jan 2023 - Oct 2023 (9 months)

Handled 50+ daily inbound support calls and web tickets, identifying client technical requirements and providing steps for account and billing troubleshooting. Logged communications into Zoho CRM and maintained data integrity.

Zoho CRM Inbound Support Ticketing Data Entry Documentation Billing Support Data Privacy SOPs