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Aniekan Udoh

@aniekanudoh1

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I lead Azure cloud operations, incident response, and platform reliability.

Nigeria

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What I'm looking for

I'm looking to lead and improve cloud operations, reliability, incident response, and technical support for enterprise Azure platforms, while mentoring engineers and partnering with Product and Engineering teams on durable platform improvements.

At Teknowledge Global, I serve as the principal escalation and systems engineer for Azure App Service and OSS platforms, leading complex incident investigations across compute, networking, storage, and runtimes. I've reduced repeat incidents by 18% and mean time to resolution by 36% while supporting a global reliability strategy with zero SLA breaches over nine months.

Previously at Tek-Experts, I led Azure application-development escalations, resolved stalled enterprise cases, mentored engineers, and built training and diagnostic practices. I bring hands-on experience across Azure PaaS, containers, DevOps, infrastructure as code, observability, security, and WordPress/PHP workloads.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert – Azure Cloud Application Development & OSS

Current

Teknowledge Global

Mar 2024 - Present (2 years 6 months)

Principal escalation and systems engineer for Azure App Service and OSS platforms, leading complex incident deep dives and root cause analysis. Drove systemic reliability enhancements, reducing repeat incidents by 18% and mean time to resolution by 36%.

Azure App Service Azure Functions Static Web Apps Container Apps DevOps Incident Management Root Cause Analysis Reliability Engineering Technical Training Mentorship

Technical Lead – Azure Cloud Application Development & OSS

Tek-Experts

Nov 2022 - Mar 2024 (1 year 4 months)

Senior technical lead and deputy escalation owner, bridging frontline engineering and senior leadership. Resolved 40+ stalled cases per quarter, reducing average case age by 38% and mentoring engineers.

Azure App Service OSS Incident Management Debugging Triage Mentorship Technical Training Product Group Collaboration

Cloud Application Developer & OSS Engineer

Tek-Experts

Nov 2021 - Nov 2022 (1 year)

Provided hands-on technical support to enterprise customers across the full Azure PaaS and developer stack. Resolved complex cases involving Azure Blob Storage, Microsoft Identity Platform, and observability tools, reducing MTTD by ~45%.

Azure App Service Azure Functions Containerization ACR ACI Container Apps Blob Storage OAuth MSAL Key Vaults Managed Identities Application Insights Event Grid Event Hub Service Bus

Cloud Application Performance / Configuration Engineer

Tek-Experts

May 2020 - Nov 2021 (1 year 6 months)

Provided technical support on configuration, networking, and performance issues across the Azure App Service platform. Managed SSL/TLS, custom domains, VNet integration, and resolved performance bottlenecks and availability incidents.

Azure App Service VNet Integrated Connectivity Private Endpoints SSL TLS Custom Domains DNS Traffic Manager App Service Environment Azure Arc Kubernetes

Web Developer – Freelance

Freelance

Nov 2018 - Dec 2019 (1 year 1 month)

Designed and developed responsive web applications for clients across industries, owning projects from initial brief through to deployment. Integrated third-party tools including payment gateways, CMS platforms, and analytics.

Web Development Responsive Design APIs Databases Payment Gateways CMS Analytics

IT Support Specialist

Toyomfon Chambers

Jul 2008 - Nov 2010 (2 years 4 months)

Provided first and second-level technical support for end-users, resolving hardware, software, and network issues. Administered user accounts in Active Directory and maintained documentation of incidents and procedures.

IT Support Hardware Software Networking Active Directory Documentation Training