I've supported enterprise Azure customers at Teknowledge, resolving 70–95% of critical production incidents within SLA and improving incident resolution time by 80–95% through engineer training and stronger triage processes.
I troubleshoot deployment and build failures across Azure DevOps, CI/CD pipelines, and Azure App Services, using trace analysis, source-code review, debugging, and root-cause fixes to reduce recurring incidents. I also create RCA reports, technical documentation, developer-facing samples, and training materials.
Previously at Zenith Bank, I delivered zero-downtime Juniper and Cisco network migrations, deployed SCCM across 100+ endpoints, supported PCI-DSS-compliant payment infrastructure, and led deployment and monitoring of 60+ ATMs. I build across Azure and Google Cloud with Terraform, Docker, Kubernetes, Python, PowerShell, and Bash.
