Ania De La Cruz
@aniadelacruz
Scheduler & Registrar at Trinity Health of New England managing appointments for 50+ patients daily and improving scheduling workflows.
United StatesWhat I'm looking for
At Trinity Health of New England, I manage scheduling for 50+ patients daily, explain visit and procedure preparation details, and help keep appointment flow moving. I also verify insurance, secure prior authorizations, and document cancellations and no-shows in EPIC.
I audit scheduling data and workflows to identify bottlenecks and implement procedural improvements that increased overall team productivity. I’m seeking an opportunity to grow professionally while contributing to an organization’s success.
Experience
Work history, roles, and key accomplishments
Scheduler & Registrar
Trinity Health of New England
Jan 2025 - Present (1 year 10 months)
Serve as primary point of contact for patients, managing scheduling for 50+ patients daily and ensuring compliance with medical records systems like EPIC. Collaborate with clinical staff to reschedule appointments and secure prior authorizations.
Head Hostess
Medi Wine Bar/Giardino 54
Sep 2022 - Feb 2024 (1 year 5 months)
Greeted and escorted guests, managed reservations through POS system, and coordinated dining area flow. Handled inventory and placed orders as needed.
Receptionist
Swiss Post Solutions
Dec 2021 - Sep 2022 (9 months)
Coordinated special projects, managed client requests, and assisted in developing training materials. Oversaw staff schedules to ensure appropriate coverage.
Supervisor/Cashier
C-Town Supermarket
Sep 2018 - Feb 2021 (2 years 5 months)
Handled cash register and balanced at end of day. Prepared annual budget, scheduled expenditures, and coached staff.
Cashier
McDonald's Industries
May 2016 - Sep 2018 (2 years 4 months)
Provided customer service through order-taking and expediting. Handled cash register and balanced at end of day.
Education
Degrees, certifications, and relevant coursework
Williamsburg Charter High School
High School Diploma, General Studies
Graduated with a High School Diploma in July 2017.
Borough of Manhattan Community College, CUNY
Attended Borough of Manhattan Community College, part of the City University of New York.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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