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Mahmuda Akhter

@mahmudaakhter

Patient Access Navigator at Tufts Medical Center who prepared hospital accounts in Epic and verified insurance eligibility.

United States

Message

At Tufts Medical Center / Tufts Medicine, I used Epic daily to create and prepare hospital accounts before patient visits. I reviewed demographic and insurance information for accuracy and completeness.

I verified insurance coverage and eligibility through Real-Time Eligibility (RTE), documented discrepancies and follow-up needs, and added or updated coverage information in Epic.

I communicated with patients to confirm their details and answer pre-registration questions. I also maintained account notes and status, reviewed point-of-origin information, and shared outstanding account information with clinical and administrative teams while following HIPAA requirements.

Through a five-month program at YMCA Training, Inc., I trained in appointment scheduling, patient registration, and patient check-in. I also completed additional Epic registration workflow training at Tufts Medical Center / Tufts Medicine and Workday Reg Basics training.

Experience

Work history, roles, and key accomplishments

Patient Access Navigator

Tufts Medical Center

May 2021 - Aug 2026 (5 years 3 months)

Used Epic daily to create and prepare high-volume hospital accounts, verifying demographic and insurance information. Communicated with patients and teams to ensure accurate pre-registration while following HIPAA.

Epic Patient Access Pre Registration Insurance Eligibility RTE Insurance Entry Patient Communication HIPAA Microsoft Word Excel

Customer Service Associate

CVS Pharmacy

Feb 2019 - May 2021 (2 years 3 months)

Provided courteous customer service in a busy pharmacy and retail setting, processed transactions accurately, and supported recordkeeping, inventory, and daily operations.

Customer Service Retail Operations Transaction Processing Inventory Management

Branch In-Charge / Senior Vice President

Mercantile Bank Limited

Jan 1999 - Dec 2018 (19 years 11 months)

Led branch operations, staff coordination, client communication, and daily administrative activities. Addressed customer concerns with professionalism and care.

Branch Operations Staff Coordination Client Communication Administrative Management Customer Service

Education

Degrees, certifications, and relevant coursework

Tufts Medicine

Training, Workday Reg Basics

Completed Workday Reg Basics training in August 2026.

Tufts Medical Center / Tufts Medicine

Training, Epic Registration Workflow

Completed additional hands-on Epic registration workflow training in the training/playground environment, covering patient demographics, guarantor information, insurance coverage, and registration account completion.

YMCA Training, Inc.

Certificate, Medical Office and Health Insurance

Five-month medical office and health insurance certificate program with training in appointment scheduling, patient check-in, registration, and insurance verification.