Skip to main content
Angel TserovskiAT
Open to opportunities

Angel Tserovski

@angeltserovski

Spa receptionist and spa operations professional focused on exceptional service, bookings, and customer loyalty.

Spain
Message

What I'm looking for

I’m looking for reception and customer-facing roles where I can combine sales, reservations, and service delivery with spa/guest empathy—working with organized teams, high standards, and opportunities to manage suppliers and support smooth daily operations.

I’m a spa reception and customer service professional with extensive experience across luxury hotels, yoga studios, and cruise ship spas, including W Barcelona 5* and other high-end brands. I bring a quality-first mindset, empathy, and detailed, guest-centered service that consistently supports smooth front-office operations.

In my current role as a SPA RECEPTIONIST at W Barcelona 5*, I handle customer reception, agenda management, reservations, product sales, spa opening and closing, cashier control, payments, and customer loyalty. Previously, I also strengthened customer experience through Customer Support Specialist work at ALORICA via email, calls, and chat.

I’ve also led spa operations as a SPA MANAGER (including on-board roles), with responsibilities such as team selection, training, business planning and marketing, promotions, and managing clients and bookings. I’m known for decisive, organized service—whether training therapists, supporting suppliers, or delivering top-tier spa guest assistance.

Experience

Work history, roles, and key accomplishments

WB
Current

Spa Receptionist

W Barcelona

Apr 2025 - Present (1 year 2 months)

Handled spa guest reception, managed agendas and reservations, and supported product sales. Managed spa opening/closing, cashier control, payment processing, and customer loyalty services.

Education

Degrees, certifications, and relevant coursework

WR

World Peace Yoga School (Rishikesh)

Yoga Teacher Training (200 hours), Kundalini Yoga

Completed 200-hour Yoga Teacher Training in Kundalini Yoga Tradicional (World Peace Yoga School).

CESAE Madrid logoCM

CESAE Madrid

Master’s in Managing Wellness Centres & Spas, Wellness Centre and Spa Management

Completed a Master’s in Managing Wellness Centres & Spas at CESAE in Madrid.

Dermalogica logoDE

Dermalogica

Dermalogica Live 1 & 2 course, Skincare and Facial Treatments

Completed Dermalogica training including Live 1 and Live 2, with face mapping using a prescription.

HA

Harding’s Training Academy

Spa Management Course, Spa Management

Completed a Spa Management course through Harding’s Training Academy (Southampton).

HA

Harding’s Training Academy

Elemis spa treatments course, Elemis Spa Treatments

Completed a spa treatments course focused on Elemis (2 weeks) through Harding’s Training Academy.

HA

Harding’s Training Academy

Serenity and Hot Stones Course, Hot Stone Massage

Completed a short Serenity and Hot Stones course (2 weeks) through Harding’s Training Academy (Southampton).

HA

Harding’s Training Academy

Thalgo products course, Thalgo Spa Products

Completed a Thalgo products course (2 weeks) through Harding’s Training Academy (Southampton).

Sofia University logoSU

Sofia University

Diploma in Physiotherapy, Physiotherapy

Earned a Diploma in Physiotherapy from the medical school at the University of Sofia.

SA

Steiner Training Academy

Reiki Master (training), Reiki

2001 -

Trained as a Reiki Master, including Kundalini Reiki, Gold Healing Reiki, Silver Violet Flame Healing, and Full Spectrum Healing.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan