Angel Tserovski
@angeltserovski
Spa receptionist and spa operations professional focused on exceptional service, bookings, and customer loyalty.
What I'm looking for
I’m a spa reception and customer service professional with extensive experience across luxury hotels, yoga studios, and cruise ship spas, including W Barcelona 5* and other high-end brands. I bring a quality-first mindset, empathy, and detailed, guest-centered service that consistently supports smooth front-office operations.
In my current role as a SPA RECEPTIONIST at W Barcelona 5*, I handle customer reception, agenda management, reservations, product sales, spa opening and closing, cashier control, payments, and customer loyalty. Previously, I also strengthened customer experience through Customer Support Specialist work at ALORICA via email, calls, and chat.
I’ve also led spa operations as a SPA MANAGER (including on-board roles), with responsibilities such as team selection, training, business planning and marketing, promotions, and managing clients and bookings. I’m known for decisive, organized service—whether training therapists, supporting suppliers, or delivering top-tier spa guest assistance.
Experience
Work history, roles, and key accomplishments
Spa Receptionist
W Barcelona
Apr 2025 - Present (1 year 2 months)
Handled spa guest reception, managed agendas and reservations, and supported product sales. Managed spa opening/closing, cashier control, payment processing, and customer loyalty services.
Receptionist & Yoga Teacher
Joy Yoga
Oct 2024 - Mar 2025 (5 months)
Provided studio reception and customer service, including bookings, check-in/check-out, and studio opening/closing. Taught yoga classes and prepared and served warm drinks, coffee, and healthy food.
Customer Support Specialist
Alorica
Jun 2024 - Sep 2024 (3 months)
Delivered customer support via email, calls, and chat. Resolved customer inquiries while maintaining high standards of service delivery and customer satisfaction.
Spa Receptionist
W Barcelona
Aug 2022 - Mar 2024 (1 year 7 months)
Managed spa guest reception, agenda management, and reservations, while supporting product sales. Handled spa opening/closing, cashier control, payment processing, and customer loyalty activities.
Spa Receptionist
Mayan Luxury Group SL
Apr 2022 - Jul 2022 (3 months)
Provided customer service and front desk support including reception duties, agenda management, and reservations. Supported spa opening/closing, cashier control, payment processing, and customer loyalty services.
Spa Therapist
GPRO Valparaiso Palace & Spa
Nov 2018 - Nov 2020 (2 years)
Performed Ayurvedic massage, reflexology, aromatherapy, and a range of massage treatments including deep tissue and Swedish. Provided body wraps, facials, spa treatments, and supported reception duties.
Entrepreneur (Wellness)
Soul Therapy
Mar 2018 - Oct 2018 (7 months)
Managed and worked in a wellness practice providing alternative treatments and hands-on therapies. Offered Reiki, massage and aromatherapy services, reflexology, and Akashic Records readings.
Spa Manager
Urso Hotel & Spa
Aug 2016 - Mar 2018 (1 year 7 months)
Managed the spa including team selection, staff training, and day-to-day operations. Led business planning and marketing, managed client bookings and promotions, and supported homecare recommendations.
Therapist
Esenza by Sha
Dec 2015 - Aug 2016 (8 months)
Provided relaxing and deep tissue massage, facials, and Reiki-based sessions. Supported reception duties and delivered homecare recommendations to clients.
Lead Spa Therapist
Bliss Spa Hotel (W Barcelona)
Feb 2011 - Nov 2015 (4 years 9 months)
Supervised spa therapists, trained staff on treatments and retail, and delivered therapeutic massage services. Conducted slimming treatments, body wraps, aromatherapy services, and supported reception duties.
Spa Therapist
Bodyna Spa, Hospes Hotel Maricel
Jun 2010 - Jan 2011 (7 months)
Provided Ayurvedic and Balinese massage, plus a range of spa body treatments including aromatherapy and deep tissue sessions. Supported reception duties and offered facials, lymphatic drainage, Reiki, and homecare recommendations.
Spa Therapist
Nordic Massage Palma de Mallorca
Jan 2007 - Jan 2008 (1 year)
Delivered aromatherapy, deep tissue and Swedish massage, as well as body wraps and Reiki sessions. Conducted LPG anti-cellulite slimming treatments and supported facials as part of spa services.
Spa Therapist
Phoenix Holistic Centre
Jan 2006 - Jan 2007 (1 year)
Provided hot stone massage, aromatherapy, deep tissue and Swedish massage, and Reiki-based sessions. Offered Indian head massage, facials, and homecare recommendations.
Spa Manager (On Board)
Harding Brothers Ltd
Jan 2003 - Jan 2005 (2 years)
Managed spa operations on cruise ships, including planning and developing new spa concepts before launch. Led business planning and marketing, managed stock control, trained spa teams, and handled reception duties as needed.
Spa Therapist (On Board)
Harding Brothers Ltd
Jan 2002 - Jan 2004 (2 years)
Provided massage and beauty treatments onboard cruise ships, including deep tissue, Swedish, and aromatherapy-based services. Supported stock control, customer care, promotions/demonstrations of spa treatments, and reception duties.
Spa Therapist (On Board)
Steiner Transocean Ltd
Jan 2001 - Jan 2002 (1 year)
Delivered spa treatments onboard cruise ships, including relaxing massage, body wraps, and facials. Provided homecare recommendations to clients and supported client service during spa visits.
Sports Spa Therapist
Nov Chovek Sports Centre
Provided relaxing and deep tissue massage services for sports-focused clients. Offered homecare recommendations to support recovery and ongoing wellness.
Spa Therapist
Valia Beauty Salon
Provided relaxing massage, deep tissue massage, anti-cellulite massage, and homecare services for clients. Delivered client-focused wellness support tailored to individual needs.
Education
Degrees, certifications, and relevant coursework
World Peace Yoga School (Rishikesh)
Yoga Teacher Training (200 hours), Kundalini Yoga
Completed 200-hour Yoga Teacher Training in Kundalini Yoga Tradicional (World Peace Yoga School).
CESAE Madrid
Master’s in Managing Wellness Centres & Spas, Wellness Centre and Spa Management
Completed a Master’s in Managing Wellness Centres & Spas at CESAE in Madrid.
Dermalogica
Dermalogica Live 1 & 2 course, Skincare and Facial Treatments
Completed Dermalogica training including Live 1 and Live 2, with face mapping using a prescription.
Harding’s Training Academy
Spa Management Course, Spa Management
Completed a Spa Management course through Harding’s Training Academy (Southampton).
Harding’s Training Academy
Elemis spa treatments course, Elemis Spa Treatments
Completed a spa treatments course focused on Elemis (2 weeks) through Harding’s Training Academy.
Harding’s Training Academy
Serenity and Hot Stones Course, Hot Stone Massage
Completed a short Serenity and Hot Stones course (2 weeks) through Harding’s Training Academy (Southampton).
Harding’s Training Academy
Thalgo products course, Thalgo Spa Products
Completed a Thalgo products course (2 weeks) through Harding’s Training Academy (Southampton).
Sofia University
Diploma in Physiotherapy, Physiotherapy
Earned a Diploma in Physiotherapy from the medical school at the University of Sofia.
Steiner Training Academy
Reiki Master (training), Reiki
2001 -
Trained as a Reiki Master, including Kundalini Reiki, Gold Healing Reiki, Silver Violet Flame Healing, and Full Spectrum Healing.
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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