Open to opportunities

Brenda Atai

@brendaatai

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Business Computing graduate with strong customer service and coordination skills.

Uganda

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What I'm looking for

I am looking for a role that allows me to utilize my skills in customer service and project coordination while fostering a collaborative and innovative work environment.

I am a dedicated Business Computing graduate from Makerere University, passionate about leveraging my skills to contribute positively to my community. My academic background has equipped me with a solid understanding of commercial opportunities, enabling me to deliver satisfactory outcomes for both customers and companies.

In my role as a Branch Coordinator at Prestige Driving School, I have honed my organizational and administrative skills, ensuring a clean and efficient work environment while managing records and resolving customer complaints. My previous experience as a Customer Service Agent at Engie Energy Access allowed me to develop strong analytical and problem-solving abilities, further enhancing my capacity to monitor performance and maintain quality service standards.

Through my various roles, I have demonstrated excellent communication and interpersonal skills, which I believe are crucial for fostering teamwork and achieving project success. I am eager to continue developing my career and contributing to innovative solutions in a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Current

Branch Coordinator

Current

Prestige Driving School

Aug 2024 - Present (10 months)

Maintained a clean, organized, and efficient work environment, ensuring accurate record management. Handled all incoming and outgoing communications, providing essential administrative support to branch staff. Resolved customer complaints and issues, while also managing office supplies effectively.

Administrative Support Customer Service Communication Problem Solving Supply Chain Management Organizational Skills

Customer Service Agent

Engie Energy Access

Nov 2023 - Jun 2024 (7 months)

Ensured high-quality customer service and monitored performance against specified standards. Maintained a comprehensive database of all customers and employees. Participated in the planning, development, and monitoring of premises services, including staff supervision and training.

Customer Support Performance Monitoring Database Management Communication

E-service Trainee

Ministry of ICT and National Guidance Uganda

Oct 2023 - Dec 2023 (2 months)

Assisted in various tasks to support departmental initiatives, including conducting research and preparing comprehensive reports for senior management. Collaborated with team members on projects, contributing to the development of innovative solutions. Assisted in organizing and coordinating events and developed relationships with key stakeholders.

Research Collaboration Event Coordination Stakeholder Management Data Analysis Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

K Garden Groove college Buddo

Uganda Advanced Certificate of Education (U.A.C.E), General Studies

Completed the Uganda Advanced Certificate of Education (U.A.C.E), focusing on advanced secondary education subjects. Gained foundational knowledge across various disciplines.

St Mary’s Senior Secondary Namaliga

Uganda Certificate of Education (U.C.E), General Studies

Activities and societies: Entertainment prefect

Obtained the Uganda Certificate of Education (U.C.E), completing ordinary level secondary education. Developed core academic skills across a range of subjects.

Mother Majeri Primary School

Primary Leaving Examination (PLE), Primary Education

Completed primary education and successfully passed the Primary Leaving Examination (PLE). Developed fundamental literacy and numeracy skills.

Makerere University Business School

Bachelor's Degree, Business Computing

Acquired a Bachelor's Degree in Business Computing, focusing on integrating business principles with computing skills. Developed detailed product knowledge to identify commercial opportunities and deliver satisfactory outcomes for both customers and companies.