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angelita chongo

@angelitachongo

Customer Success Manager and MEL & Systems Specialist at Pact, who built Power BI dashboards for donor and executive decision-making.

Zambia

Message

At Pact, I served as the primary technical contact and account lead for provincial Ministry of Health leads, supporting digital platform implementation and user onboarding. I also built interactive Power BI dashboards to support evidence-based decisions by executive leadership and donor partners.

At Jon Snow Inc. (JSI), I managed relationships across partner facilities under the USAID SAFE project and facilitated stakeholder feedback sessions. I also conducted Data Quality Assessments and guided platform expansion and reporting workflow changes.

Earlier at Jon Snow Inc. (JSI), I managed SmartCare data integrity across health centers and monitored HIV/AIDS program indicators. At FHI 360, I processed and validated laboratory records in LIMS; I also led field enumerators for a USAID baseline assessment and co-authored a policy brief on stop-work orders and social service delivery systems in Zambia.

Experience

Work history, roles, and key accomplishments

Senior Lead

Pact

Oct 2024 - Oct 2025 (1 year)

Served as primary technical contact and account lead for provincial Ministry of Health leads, managing digital platform implementation, user onboarding, and system health. Built interactive Power BI dashboards to track KPIs and support evidence-based decision-making.

DHIS2 Power BI Data Quality Assessment User Training Stakeholder Management Platform Adoption Issue escalation Dashboard Development

Strategic Information Senior Lead / Officer

Jon Snow Inc. (JSI)

Mar 2023 - Aug 2024 (1 year 5 months)

Owned operational relationships across 15+ partner facilities under the USAID SAFE project, driving account engagement and donor compliance. Facilitated quarterly stakeholder feedback sessions, increasing data utilization by 40% and improving reporting accuracy by 30% through Data Quality Assessments.

Data Quality Assessment Stakeholder Engagement US AID Compliance Reporting Data Utilization Account Management

Strategic Information Assistant

Jon Snow Inc. (JSI)

Oct 2020 - Mar 2023 (2 years 5 months)

Managed end-to-end data integrity within the SmartCare digital platform across 10+ health centers, maintaining 100% data retrieval standards. Led monthly system review and reconciliation meetings, reducing reporting errors by 20% and achieving 95% compliance in viral load tracking.

SMARTCARE Data Governance Indicator Tracking HIV AIDS Data Reconciliation System Reviews