Open to opportunities

Angeline Kock

@angelinekock

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Dedicated and dynamic professional with experience in administration and clerical work.

South Africa

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What I'm looking for

I am looking for a job that offers a dynamic and collaborative work environment, where I can utilize my skills in administration, customer service, and sales. I am seeking a company that values continuous learning and growth, and provides opportunities for career advancement. I am passionate about delivering exceptional customer service and contributing to the success of the organization.

I am an aspiring professional with experience in administration and clerical work, driven by a relentless curiosity and a commitment to lifelong learning. I have a genuine enthusiasm and I am eager to contribute to the growth and success of your organization. With a fervent passion for empowering others and myself through education and fostering innovation, I am committed to leveraging my knowledge and skills to cultivate a culture of excellence and innovation within your organization.

Throughout my career, I have gained experience in various roles, including sales, customer service, and data capturing. I have a proven track record of conducting needs analysis, structuring home loan solutions, and managing portfolios to meet sales targets. I am skilled in communication, time management, and complaint management, ensuring customer delight and driving awareness of market trends. I am also proficient in Microsoft Office Suite and have experience in database design and implementation.

I am dedicated to continuous personal and professional development and have completed various training programs to enhance my skills. I am a dedicated team player and thrive in fast-paced environments. I am excited about the opportunity to contribute to your organization's success and make a positive impact.

Experience

Current

QA Data Capturer

Current

Rich Product Corporation Africa

Feb 2023 - Present (1 year 3 months)

Capture customers complaint forms onto the system and allocate numbers accordingly. Capture Good Manufacturing Practice (GMP) internal audit results. Update Non-Conformance Register log as and when both internal and external non- conformances are raised. Generate Certificate of Analysis on the system. Capture Retention sample register onto the system to ensure samples are easily retrieved when nee

Non Conformance Register Certificate Of Analysis Scrap Note Register QA Confidentiality Teams Regulatory

Sales Support and 2IC

FNB Homeloans - Head Office Fairlands

Dec 2011 - Aug 2016 (4 years 8 months)

Data capturing and validation of document information against system and quality checking of documents. Distribution of work to team members. Queries and error management. Liaison between Kelly temps and Kelly Personnel agency. Maintain operational standards in terms of monitoring work queues and ensuring that turnaround time is met for processing.

Capture Management Data Validation Quality Management Distribution Liaison

Sales Guide

FNB Homeloans - Head Office Fairlands

Sep 2013 - Nov 2016 (3 years 2 months)

Conduct needs analysis and structure best possible home loan solutions for potential clients. Portfolio management to meet set sales targets. Maintain operational standards. Ensure customer delight. Research market trends and drive awareness. Selling of value adds to increase customer product base. End to end customer management including complaints and declines.

Sales Needs Analysis Portfolio Marketing Operational Management Customer Management Customer Research

Customer Service Consultant

FNB Homeloans - Head Office Fairlands

Mar 2006 - May 2009 (3 years 2 months)

As a capturer - accurately capturing information from the application form provided on the system and forwarded it through to validations. As Validations Officer - Verifying all client’s details provided on application form to information captured on the system by Capturers in order for Credit Department to do smooth and accurate assessments. Ensure that all required documents have been received,

Service Specialist

FNB Commercial - JHB CBD

Mar 2010 - Nov 2011 (1 year 8 months)

Manage administration queries. Assisting business clients telephonically with account queries. Complaint management. Outbound call campaigns and promotions. Cross selling of FNB add on products. Opening new client’s files and ensure all required documents are in place and send it off to the desired branch via courier services.

Administration Account Management Outbound Calling Cross Selling Client Management COURIER

Payout Officer

The Motor Finance Corporation - Edenvale

Feb 2002 - Mar 2006 (4 years 1 month)

As New Business Officer - Captured client information on to Lotus from the application form and pay slips provided and thereafter did ITC check to see if they fit within Credit Lending Criteria. Drew up Sales contracts for clients. Communication with marketers from MFC regarding application status as well as communicating with different car dealerships regarding requested documents not received an

Sales Communication Administration Auditing Insurance