Angelica Estrada
@angelicaestrada
Patient-focused healthcare and hospitality professional skilled in billing, front-desk operations, and customer service.
What I'm looking for
I am a dedicated patient-facing and hospitality professional with broad experience in medical offices, hospitals, and hotels. I bring strong customer service, administrative, and billing knowledge to support smooth operations and positive guest/patient experiences.
In healthcare roles I handled patient registration, insurance verification, billing, CPT/HCPCS/ICD coding exposure, electronic payment systems, and coordination with dietitians and clinical staff to meet patient needs.
In hospitality I managed front desk operations, reservations, cash handling, night audit procedures, and housekeeping/banquet support, consistently prioritizing cleanliness, safety, and guest satisfaction.
I work well both independently and on teams, maintain confidentiality and professionalism, and continually seek opportunities for growth while contributing to organizational success.
Experience
Work history, roles, and key accomplishments
Food Prep / Banquet Chef
Alex Group
Aug 2021 - Present (4 years 6 months)
Prepared meals for large groups, maintained sanitary food prep areas, followed health storage guidelines, and supported banquet set-up and service.
Front Desk Receptionist
The Radisson Hotel
Sep 2022 - Feb 2024 (1 year 5 months)
Performed guest check-in/out, reservations, cash handling, authorization processing for long-term guests, and delivered guest services to improve satisfaction.
Food Service Worker
YPG MWR Coyote Lanes
Jan 2018 - Aug 2020 (2 years 7 months)
Stocked and prepared food, maintained sanitation, processed orders and cash transactions, and supported daily kitchen opening/closing operations.
Tray Pass Aid
Yuma Regional Medical Center
Jul 2019 - Mar 2020 (8 months)
Delivered patient meals, processed diet orders via computerized system, coordinated with dietitians and nursing staff, and ensured tray accuracy and patient comfort.
Cashier / Sales Floor
DD's Discount
Oct 2017 - Jan 2018 (3 months)
Handled cash transactions, returns, merchandising, and provided customer service to maintain a safe and satisfying shopping environment.
Housekeeping Attendant
Baymont Inn & Suites
Oct 2017 - Jan 2018 (3 months)
Cleaned and prepared guest rooms, performed deep cleaning, restocked supplies, and operated laundry equipment to ensure room readiness and safety.
Front Desk Clerk
Baymont Inn & Suites
Sep 2017 - Jan 2018 (4 months)
Handled reservations, guest registration and check-out, payments posting, multi-system recordkeeping, and coordinated with housekeeping and maintenance for guest issues.
Team Member
Fired Pie
Jul 2016 - Nov 2016 (4 months)
Prepared pizzas and menu items, operated cash register, maintained sanitation, and supported opening/closing procedures to ensure smooth service.
Receptionist
Yuma Ambulatory Infusion Center
Mar 2010 - Sep 2015 (5 years 6 months)
Managed patient check-in/out, scheduling, insurance verification, data entry, multi-line phone handling, and maintained confidential medical records per HIPAA.
Cashier (Student Hire)
MCAS Commissary
Jan 2007 - Dec 2007 (11 months)
Verified military IDs, opened and closed cash register, processed transactions, and maintained stock and a clean sales floor.
Patient Financial Services Rep
Yuma Regional Medical Center
Managed patient billing, insurance inquiries, coding (CPT/HCPCS/ICD-9), and payment processing while identifying financial hardship and guiding patients to charity care options.
Education
Degrees, certifications, and relevant coursework
Arizona Western College
2006 -
Attended Arizona Western College in Yuma, AZ in 2006.
San Pasqual Valley High School
High School Diploma
Completed studies at San Pasqual Valley High School, Winterhaven, CA, graduating in 2005.
Availability
Location
Authorized to work in
Job categories
Skills
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