Angelica Borja
@angelicaborja
Customer Success Specialist at Hostinger helping customers resolve website, hosting, domain, and DNS issues.
PhilippinesWhat I'm looking for
At Hostinger, I assist customers through live chat with website, hosting, domain, and email concerns. I guide technical and non-technical users through troubleshooting DNS and SSL issues, escalating complex concerns when needed.
As a freelance E-Commerce Virtual Assistant, I managed Shopee and TikTok Shop operations, including 100+ active listings, order fulfillment, and customer inquiries. I also created a Google Sheets sales and inventory system with pivot tables that reduced manual stocktaking by approximately three hours per week.
Experience
Work history, roles, and key accomplishments
Assists customers via live chat with website, hosting, domain, and email-related concerns, providing step-by-step guidance. Supports troubleshooting of DNS and SSL configuration issues and escalates complex technical concerns.
Administrative Secretary
Parent-Teacher Association
Jan 2024 - Feb 2026 (2 years 1 month)
Planned and executed school events with 200+ attendees each, coordinating logistics and vendor communication. Drafted official correspondence and maintained a digital filing system for confidential records.
E-Commerce Virtual Assistant
Freelance
Jan 2022 - Jan 2025 (3 years)
Managed 100+ active product listings on Shopee and TikTok Shop, including SEO-optimized titles, pricing, and inventory. Handled 50+ weekly customer inquiries and processed orders end-to-end.
Managed high-volume inbound and outbound calls for a seasonal account, resolving client concerns and achieving 90% customer satisfaction scores. Tracked interactions in CRM software.
Front Office Staff
West Makati Hotel
Jun 2016 - Sep 2016 (3 months)
Handled guest check-in/check-out, reservation management, and front desk inquiries while maintaining hospitality standards.
Education
Degrees, certifications, and relevant coursework
University of Makati
Bachelor of Science, Entrepreneurial Management
Pursued a Bachelor of Science in Entrepreneurial Management at the University of Makati.
Local VA Coach
Simple Automation for Virtual Assistants, Virtual Assistance
Completed a certification in Simple Automation for Virtual Assistants.
Local VA Coach
Lead Funnel Building & Lead Generation, Lead Generation
Completed a certification in Lead Funnel Building & Lead Generation.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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