At EverServe Support, I handled customer inquiries and concerns through phone, email, and other communication channels. I documented interactions and resolutions in CRM systems and followed up to make sure issues were resolved.
I identified customer needs, handled difficult interactions and objections, and provided solutions based on each customer’s circumstances. I also maintained accurate customer records and account information.
At Citizens Benefit, I made outbound calls to prospective customers, introduced services, and followed up with prospects. I used customer needs assessment to understand their questions and concerns and kept records of interactions.
