angela palmer
@angelapalmer
Strategic-thinking professional with expertise in HR and employment services.
United StatesWhat I'm looking for
I am a high-performing professional with over three years of experience in Employment and HR services within the insurance field. My strategic thinking and ability to assess needs have allowed me to generate effective solutions in collaboration with clients and middle managers. I have a strong background in career services and human resources, with over four years of combined experience.
Currently, I serve as a Licensing/Registration Specialist III at New York Life, where I manage case processing for onboarding life insurance agents while ensuring compliance with state regulations. My previous roles have equipped me with skills in using Salesforce for maintaining candidate records and supporting agents through the onboarding process. I am dedicated to maintaining confidentiality and adhering to professional ethics in all my interactions.
Experience
Work history, roles, and key accomplishments
Licensing/Registration Specialist III
New York Life Home Office
Oct 2022 - Present (2 years 11 months)
Performed case management, processing cases for onboarding life insurance agents at New York Life. Assisted agents with appointments and licensing issues to fully comply with regulations to sell insurance.
Human Resource Assistant I
Strategic Staffing Solutions
Mar 2022 - Oct 2022 (7 months)
Utilized and updated Salesforce software to maintain permanent candidate records. Supported agents through the stages of the onboarding process to become captive agents.
Customer Service Assistant
Breathe Easy Solutions
Jul 2020 - Dec 2021 (1 year 5 months)
Supported the Sales Team entering end of day sales in Hawksoft billing software with accuracy. Sent DocuSign documents to clients who added digital signatures binding them to insurance contracts.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Master of Arts, English Creative Writing
2022 -
Grade: 3.6
Currently pursuing a Master of Arts in English Creative Writing with a concentration in Poetry. Expected to graduate in December 2024.
Southern New Hampshire University
Master of Arts, Higher Education Administration
2024 -
Grade: 3.7
Currently pursuing a Master of Arts in Higher Education Administration. Expected to graduate in January 2026 with a strong academic record.
University of Maryland Global Campus
Bachelor of Science, Psychology
2017 - 2021
Grade: 3.2
Completed a Bachelor of Science in Psychology in December 2021. Achieved a GPA of 3.2.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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