esther lamptey
@estherlamptey
Quality and compliance professional improving audit readiness and regulatory adherence.
GhanaWhat I'm looking for
I’m a detail-oriented professional with experience in quality assurance, compliance monitoring, and process improvement within regulated environments. I identify control gaps, escalate policy violations, and support corrective actions to ensure adherence to standards and policies.
In recent roles, I’ve coordinated quality and compliance checks for digital content (improving quality scores by 15% and reducing rejection rates by 12%) and conducted quality control and microbiological testing while leading internal audits that identified gaps and improved audit outcomes. I’m now seeking a Compliance / Quality role to strengthen governance, risk management, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Content Analyst
Teleperformance
Sep 2023 - Present (2 years 9 months)
Reviewed and assessed 50+ digital content assets daily using platform policies and compliance guidelines, improving content quality scores by 15%. Reduced content rejection rates by 12% through detailed quality checks and escalated compliance risks to maintain 100% adherence to quality standards.
Protocol Team Lead
Mount Calvary Cross Ministry
Jan 2023 - Present (3 years 5 months)
Coordinated protocol activities to ensure compliance with operational procedures during services, resolving issues in real time to maintain adherence to planned processes. Trained and onboarded team members on protocols and standards and liaised with ministry leaders to align event requirements for timely execution.
Customer Service Representative
iSON Experiences
May 2023 - Aug 2023 (3 months)
Managed 100+ customer queries daily while ensuring adherence to service protocols, achieving a 98% resolution rate. Conducted root-cause investigations for escalated cases, resolving 50+ issues monthly and improving compliance with service standards to raise customer satisfaction by 20%.
Laboratory Technician
Accra Brewery Limited
Nov 2021 - Oct 2022 (11 months)
Performed 200+ quality control and microbiological tests following regulatory and safety standards, ensuring 99% compliance with industry requirements. Led 4 internal audits, identified 15 gaps, implemented corrective/preventive actions, and closed 90% of audit gaps within 3 months by tracking resolution progress.
Education
Degrees, certifications, and relevant coursework
Kwame Nkrumah University of Science and Technology
Bachelor of Science, Food Science and Technology
2017 - 2021
BSc in Food Science and Technology at Kwame Nkrumah University of Science and Technology from 2017 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
Interested in hiring esther?
You can contact esther and 90k+ other talented remote workers on Himalayas.
Message estherFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
