AN

Open to opportunities

Anelisa Notshaya

@anelisanotshaya

Customer-focused service leader combining sales, leadership, and CRM-driven support.

What I'm looking for

I’m looking for a customer-first role where I can lead teams, handle high-volume inquiries, drive sales, and use CRM and problem-solving to improve service and operations with empathy and efficiency.

I’m a customer-focused professional with experience across hospitality, telecommunications, and financial services. I’m known for delivering exceptional service, building lasting client relationships, and exceeding performance expectations.

I bring hands-on support and leadership experience, including training and mentoring team members to strengthen customer service standards. I’m comfortable managing scheduling, coordination, and daily operations in fast-paced, high-volume environments.

I handle complex issues with empathy and efficiency, using strong communication to resolve problems, manage customer accounts, and improve service quality. I’ve also supported order verification, delivery tracking, inventory control, and collecting customer feedback to drive process improvements.

I’m motivated by performance and results—managing inbound and outbound sales calls, processing loan administration and documentation, and preparing sales reports. I enjoy combining teamwork with structured execution to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

SL

Assistant Education Manager

Spot Lounge

Jan 2024 - Apr 2025 (1 year 3 months)

Supported daily business operations and staff management, training and mentoring team members to improve customer service standards. Managed scheduling and inventory control, and handled customer issue resolution and operational improvements.

Customer Service Team Leadership Scheduling coordination Inventory Control Issue Resolution Conflict Resolution Multitasking Staff Management Mentoring

TE

Customer Service Representative

Telkom

Nov 2022 - Sep 2024 (1 year 10 months)

Handled high volumes of customer inquiries and account support, resolving service issues efficiently while maintaining customer satisfaction. Verified orders, tracked deliveries, managed customer accounts, and collected customer feedback to support service improvements.

Customer Service Account Support Issue Resolution Order Verification Customer Feedback CRM Systems Communication Empathy

BS

Sales

Bayport Financial Services

Jun 2017 - Oct 2020 (3 years 4 months)

Managed inbound and outbound sales calls and processed loan administration and customer documentation. Prepared sales reports, provided performance feedback, and consistently achieved monthly sales targets.

Sales Inbound Outbound Calls Loan Administration Customer Documentation Sales Reporting Sales Targets

NC

Care Giver

Nursing College

Provided care support in a nursing college setting. Responsibilities were not specified in the source text.

Education

Degrees, certifications, and relevant coursework

IC

IT Varsity College

Medical Coding, Medical Coding

2025 -

Currently pursuing Medical Coding at IT Varsity College, with a projected graduation in July 2027.

ZC

Zingisa Rehabilitation Nursing College

Caregiver Certificate, Caregiving

Earned a Caregiver certificate from Zingisa Rehabilitation Nursing College, graduating in 2015.

SS

St Martins High School

High School Diploma, General Education

Completed a High School Diploma at St Martins High School, graduating in 2013.

Tech stack

Software and tools used professionally

Gmail

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