Thabelo Muneri
@thabelomuneri
Dedicated HR professional with experience in customer service and education.
What I'm looking for
I am a committed Human Resource Management graduate with a Bcom Honours degree and extensive experience in customer service and education. My career began at Eskom Holdings SOC LTD, where I excelled as a Learnership Contact Centre Agent. During my tenure, I handled inbound interactions, managed back office activities, and supported marketing and sales processes. My dedication to customer satisfaction was recognized when I received the Certificate for Best Schedule Adherence of the Year in 2015.
Recently, I served as an Educator Assistant at Tshakhuma Primary School, where I developed a positive reading culture among learners and contributed to their academic success. My strong communication skills and ability to foster a supportive learning environment have been key to my success in both customer service and educational roles. I am passionate about continuous learning and exploring new cultures, which drives my commitment to personal and professional growth.
Experience
Work history, roles, and key accomplishments
Educator Assistant (Grade 1 Reading Champion)
Tshakhuma Primary School
Feb 2023 - Sep 2023 (7 months)
Developed a positive reading culture among learners, taught reading skills, marked papers, and assisted with school administration.
Learnership Contact Centre Agent
Eskom Holdings SOC LTD
Aug 2014 - Aug 2017 (3 years)
Managed inbound and outbound customer interactions, supported marketing and sales processes, and improved customer service. Engaged in back office activities and vending prepaid services.
Education
Degrees, certifications, and relevant coursework
Management College in Southern Africa
Bcom Honours, Human Resource Management
2016 - 2017
Completed Bcom Honours in Human Resource Management, focusing on advanced HR practices and strategies to manage human capital effectively.
University of Venda
Bcom, Human Resource Management
2008 - 2011
Earned a Bcom in Human Resource Management, gaining foundational knowledge in HR principles, labor relations, and organizational behavior.
Khwevha High School
Grade 12, General Education
2007 - 2007
Completed Grade 12 with subjects including Economics, Accounting, Business Management, English, Venda, and Afrikaans.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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