Anele Bekebu
@anelebekebu
Customer Support Representative supporting Factor Meals, Good Chop and Green Chef, resolving customer issues across email, chat and calls.
South AfricaWhat I'm looking for
At Factor Meals, Good Chop and Green Chef, I support customers through email, live chat and inbound calls. I investigate concerns, provide clear next steps and coordinate follow-up or escalation when needed.
At iContact BPO – Aucera Campaign, I supported customers in a contact-centre environment, handling enquiries and resolving or escalating concerns while maintaining accurate records and following campaign processes.
At Bühler Pty Ltd, I coordinated information between customers and the manufacturing workshop, from quotations through to production orders using SAP ERP. I worked with production, engineering, procurement and customer-service teams to support order accuracy and delivery commitments.
I bring experience across customer support, contact-centre operations and manufacturing coordination. I’m currently pursuing a National Diploma in Industrial & Systems Engineering and have completed a Generic Management Certificate (NQF Level 4).
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Factor Meals, Good Chop & Green Chef
Jun 2026 - Present (5 months)
Support customers across email, live chat and inbound calls, resolving issues and coordinating follow-ups. Maintain accurate records and apply active listening and empathy to ensure positive customer experiences.
Customer Service Advisor (2iC)
iContact BPO
Apr 2025 - Jun 2026 (1 year 2 months)
Supported customers in a contact-centre environment, handling enquiries and resolving or escalating concerns. Maintained accurate records and met service standards in a fast-paced, performance-focused environment.
Customer / Production Coordination
Bühler Pty Ltd
Acted as a link between customers and the manufacturing workshop, coordinating information from quotations to production orders using SAP ERP. Communicated order status and production timelines to customers and internal teams, supporting 48-hour service delivery targets.
Education
Degrees, certifications, and relevant coursework
National Diploma in Industrial & Systems Engineering
National Diploma, Industrial & Systems Engineering
Currently pursuing a National Diploma in Industrial & Systems Engineering.
Generic Management Certificate (NQF Level 4)
Certificate, Management
Completed a Generic Management Certificate at NQF Level 4.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Anele?
You can contact Anele and 90k+ other talented remote workers on Himalayas.
Message AneleGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
