At WaFd Bank, I managed three executive-sponsored technology projects, including fraud-prevention integration and an AI-powered banking assistant. Integrating Alloy’s fraud-mitigation engine with Instant Open saved 20% of account-opening time and reduced fraud by 25%; I also launched the assistant’s FAQ chatbot channel in July 2026.
Previously, at Accretive Technology Group, I managed software development projects and optimized JIRA standards to reduce year-end tax reporting costs by 90%. At The Boeing Company, I created Standard Operating Procedures that reduced error-based rework for the 737 In-Service Investigation team by 35%.
