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FAITH OMISOLA

@faithomisola

Program Manager at Wells Fargo who improved digital onboarding efficiency by 30%.

At Wells Fargo, I manage day-to-day execution for a Digital Account Opening and Onboarding Program, coordinating retail and institutional workstreams from planning through delivery. This work improved onboarding efficiency by 30%.

I also led cross-functional delivery of an AI/ML-enabled real-time fraud monitoring capability and introduced AI-enabled delivery dashboards. The fraud capability decreased manual investigations by 35%, while the dashboards helped increase sprint velocity by 22% within three quarters.

Before Wells Fargo, I was a Program Manager at ETS Testing Center and Boehringer Pharmaceuticals. My work included coordinating Agile delivery, maintaining project plans and risk logs, and improving execution efficiency; I’m PMP certified and a Certified Scrum Master.

Experience

Work history, roles, and key accomplishments

Current

Program Manager

Current

Wells Fargo

May 2021 - Present (5 years 5 months)

Owned day-to-day execution for a Digital Account Opening and Onboarding Program, improving onboarding efficiency by 30%. Led cross-functional delivery of an AI/ML-enabled fraud monitoring capability and introduced AI-enabled dashboards to increase sprint velocity by 22%.

Program Management Agile Delivery Scrum Jira Jira Align Confluence Asana AI Powered Dashboards Forecasting Workflow Automation Machine Learning Risk Management Stakeholder Communication Cross team Facilitation Mentorship

Program Manager

ETS Testing Center

Jun 2020 - May 2021 (11 months)

Served as Release Train Engineer proxy, facilitating planning across teams and coaching Product Owners on backlog prioritization. Developed detailed project schedules and created Jira dashboards and Excel trackers to provide visibility into progress and portfolio status.

Program Management Release Train Engineer Agile Scrum Jira Excel Risk Management Stakeholder Communication Executive Reporting Process Improvement

Program Manager

Boehringer Pharmaceuticals

May 2016 - Mar 2020 (3 years 10 months)

Led operational improvement programs from initial goals through execution, translating ambiguous needs into practical plans. Facilitated cross-functional planning and execution across global software engineering teams and kept Jira and Confluence documentation current.