andrew signo
@andrewsigno
I streamline workforce scheduling and resolve complex technical support issues across BPO customer accounts.
PhilippinesWhat I'm looking for
I currently streamline scheduling processes and optimize workforce allocation at Concentrix Daksh Services Philippines, improving productivity and service levels.
Previously, I provided Tier 2 technical support for an education account at Concentrix and supported internet and satellite TV connectivity at RMS collect Philippines, an iQor company.
My BPO background also includes hotel reservations at Virtualists Business Solutions and airline customer service as a Nesting SME supporting Elite customers at Teleperformance.
Experience
Work history, roles, and key accomplishments
Sr. Rep. Planning and Scheduling
Concentrix Daksh Services Philippines
Oct 2023 - Present (3 years)
Streamlined scheduling processes and optimized workforce allocation, resulting in improved productivity and service levels.
Technical Support Specialist
Concentrix Daksh Services Philippines
Feb 2020 - Oct 2023 (3 years 8 months)
Provided Tier 2 technical support for an education account, ensuring timely resolution of escalated issues.
Technical Support Specialist
RMS collect Philippines (an iQor Company)
Aug 2019 - Feb 2020 (6 months)
Provided customer support for internet and satellite TV connectivity, delivering timely and effective solutions.
Hotel Reservation Specialist
Virtualists Business Solutions
Feb 2019 - Jul 2019 (5 months)
Managed hotel reservations, including handling booking issues, securing complimentary upgrades, processing rebooking, and facilitating refunds.
Customer Service representative
Telephilippines Inc. (Teleperformance)
Sep 2012 - May 2018 (5 years 8 months)
Supported an airline account as a Nesting SME, while delivering specialized assistance to Elite customers.
Education
Degrees, certifications, and relevant coursework
Bulacan Polytechnic College
Vocational Short Course, Vocational
Completed a vocational short course at Bulacan Polytechnic College.
St. Mary Goretti School
Diploma, General
Graduated with a diploma from St. Mary Goretti School.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Interested in hiring andrew?
You can contact andrew and 90k+ other talented remote workers on Himalayas.
Message andrewGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
