AMAndrew Michaels
@andrewmichaels
Motivated professional with diverse experience in customer service, education, and hospitality.
South AfricaWhat I'm looking for
Motivated and detail-oriented professional with diverse experience in customer service, education, and hospitality. Skilled in problem-solving, time management, and critical thinking, with a passion for delivering exceptional experiences and fostering meaningful connections.
Proven ability to work effectively in high-pressure environments, ensuring customer satisfaction and maintaining a professional demeanor. Experienced in leading blood donation drives, educating the public, and providing personalized support to potential donors.
Strong attention to detail and ability to multitask, with experience in packing groceries, coordinating with kitchen and bar staff, and ensuring high levels of customer satisfaction. Hold a TEFL certification and a Matric with a bachelor’s pass.
Experience
Work history, roles, and key accomplishments
Inbound Call Centre Agent
CSG Resourcing
Jan 2023 - Mar 2024 (1 year 2 months)
Managed a high volume of inbound calls, assisting customers with queries, complaints, and service-related issues. Utilised problem-solving skills to ensure positive resolutions while maintaining a professional demeanor.
Wedding Server
Highfield House
Feb 2022 - Dec 2022 (10 months)
Welcomed guests and ensured their comfort by answering questions and fulfilling special requests. Coordinated with the kitchen and bar to efficiently meet guests' needs, ensuring high satisfaction levels.
Peer Promoter
South African National Blood Service
Jan 2019 - Jan 2022 (3 years)
Led blood donation drives, educating the public and encouraging participation. Provided personalised support to potential donors, addressing concerns and ensuring a comfortable experience.
Grocery Packer
Hillary Spar
Jan 2018 - Oct 2018 (9 months)
Assisted customers by packing groceries and providing guidance on product location and store promotions. Demonstrated strong attention to detail in packing items to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
TEFL Universal
TEFL Certification, Teaching English as a Foreign Language
2023 - 2023
Comprehensive training in teaching English as a foreign language, covering classroom management, lesson planning, and student assessment.
Queensburgh High School
Matric, General Education
2017 - 2021
Achieved a bachelor’s pass with university admission.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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