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Andrew GuerreroAG
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Andrew Guerrero

@andrewguerrero

Senior universal field technician specializing in coax, fiber, and home automation installations and troubleshooting.

United States
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What I'm looking for

I’m looking for a communications/field-technology role where I can handle end-to-end installs and troubleshooting across coax, fiber, and networking, support customers with clear explanations, and contribute to training and best-practice service quality.

I’m a Senior Universal Field Technician with hands-on experience installing, maintaining, and troubleshooting Cox and other communications services across coax, fiber, and ethernet. From aerial and underground cable installs to customer service problem-solving, I focus on getting services working reliably and teaching customers how to use what they’ve got.

My background also includes home automation work—setting up WiFi-enabled PoE motion cameras, window/door sensors, and smart light bulbs—plus configuring VoIP-based phone and security/gate systems. I’ve trained new trainees on coax through fiber installations, covered Cox service policies, and brought strong customer service etiquette to every job.

Experience

Work history, roles, and key accomplishments

SC

Senior Universal Field Technician

Sunshine Communications

Jan 2021 - Jan 2024 (3 years)

Performed installation, maintenance, and troubleshooting for Cox Communications services across Santa Barbara County, specializing in coax and fiber optic line work. Provided customer service support for Cox home products and configured devices and home automation components, including VoIP telephone service.

CC

Installation Technician and Trainer

Creative Communications

Jan 2017 - Jan 2021 (4 years)

Installed and maintained coax, fiber, and ethernet networking services for Time Warner, Spectrum, and Cox customers while providing troubleshooting and setup support. Trained new trainees on installation procedures and customer service etiquette, and covered company policies on supported services.

Education

Degrees, certifications, and relevant coursework

II

ITT Technical Institute

Bachelor of Science, Multimedia & Game Design

Earned a Bachelor of Science in Multimedia & Game Design from ITT Technical Institute.

Tech stack

Software and tools used professionally

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