Open to opportunities

Andre Squires

@andresquires

Message

I keep mission-critical voice, data, and network systems reliably running.

Barbados

Message

What I'm looking for

I'm seeking a technology, innovation, and data role where I can apply my 24/7 operations experience, unified communications expertise, and service-first mindset to deliver seamless, reliable technology experiences in a guest-centric environment.

At Cable & Wireless Barbados (Flow), I serve as the senior escalation point for enterprise and carrier customers across complex IP, voice, and data environments. I restore critical services quickly, maintain SLA compliance, and support near-100% uptime for mission-critical communications.

I administer Cisco Webex Calling, CUCM, MetaSwitch Cloud Voice, Microsoft Teams Direct Routing, PBX systems, SIP trunking, VoIP gateways, and enterprise routing and switching infrastructure. I also train Tier 1 engineers, improve support procedures, and translate complex IT requirements into practical, business-aligned solutions for customers.

Across 15+ years in carrier-grade and enterprise operations, I've built a service-first approach grounded in 24/7 availability, clear documentation, and continuous improvement. I'm pursuing CCNP Service Provider and CCNP Collaboration certifications as I bring operational excellence to technology, innovation, and data environments.

Experience

Work history, roles, and key accomplishments

Current

CSC Tier 2 Engineer – IP Networking and Voice

Current

Cable & Wireless Barbados (Flow)

Jan 2016 - Present (10 years 8 months)

Serve as senior escalation point for enterprise and carrier customers, ensuring rapid restoration of critical services and maintaining SLA compliance. Administer and troubleshoot Cisco Webex Calling, CUCM, MetaSwitch, and Microsoft Teams Direct Routing, maintaining near-100% uptime.