Open to opportunities

jamaine henry

@jamainehenry

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Dynamic IT Support Specialist with a passion for network administration.

Barbados

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What I'm looking for

I am looking for a role that offers growth opportunities in networking and IT consulting, where I can leverage my technical skills and client-focused approach.

I am a dynamic and self-driven IT Support Specialist with a solid foundation in PC building, system diagnostics, and networking infrastructure management. My ability to blend technical expertise with persuasive communication allows me to bridge the gap between client needs and technical solutions effectively. With CompTIA certifications and hands-on experience, I excel at resolving complex hardware and software issues, managing network environments, and delivering tailored IT solutions with a client-first mindset.

In my role as a Freelance IT Specialist, I have built, configured, and optimized custom desktop systems for clients based on their performance and budget needs. I have successfully diagnosed and resolved hardware and software issues across various devices, recovered corrupted data, and guided clients through secure remote support sessions. My experience in tech sales has enabled me to recommend products based on unique user needs, resulting in successful deals for hardware upgrades and service plans.

Experience

Work history, roles, and key accomplishments

Current

IT Technician

Current

Protégé Computer Services

Sep 2024 - Present (1 year 1 month)

Currently working as an IT Technician, applying expertise in system diagnostics and network infrastructure management. Responsible for resolving complex hardware/software issues and delivering tailored IT solutions.

Infrastructure Management

Current

Freelance IT Specialist

Current

Self-Employed

Built, configured, and optimized custom desktop systems for clients based on performance and budget needs. Diagnosed and resolved hardware/software issues across various devices, including data recovery and OS error repair.

data recovery Remote Support

Sales Representative

Cell Phone Repairs (CPR)

Dec 2023 - Dec 2024 (1 year)

Responsible for sales of cell phone repair services and related products. Utilized strong communication skills to understand customer needs and offer appropriate solutions.

Sales Customer Service Client Relations Communication

Sales Representative

Tech Gator

May 2024 - Aug 2024 (3 months)

Engaged in sales of technology products, demonstrating strong persuasive communication skills. Successfully bridged the gap between client needs and technical solutions.

Tech Sales Consultative Selling Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

Barbados Community College

Certificate, Information Technology

2022 - 2023

Completed a comprehensive program focusing on core information technology concepts and practical skills. Gained foundational knowledge in IT support and solutions.

Basseterre High School

CSEC Certificate, General Studies

Grade: Mathematics – Grade 3, English A – Grade 2, Physical Education – Grade 1, Electronic Document Preparation and Management - Grade 2

Achieved a CSEC Certificate with strong grades in key subjects including Mathematics, English A, Physical Education, and Electronic Document Preparation and Management. Developed foundational academic skills.