Andres Medina

Client: Large Health Insurance Company

Lead a cross-functional team delivering enterprise healthcare solutions supporting eligibility processing, benefits administration, member enrollment, and healthcare data exchange.
 
Own product vision, roadmap prioritization, backlog management, and Agile delivery, partnering with business stakeholders, operations teams, and technology teams to deliver cust

Client: Large Health Insurance Company

Led two cross-functional teams to enhance digital assets for my client's Medicare redesign, improving accessibility by 142 percent, increasing the score from 35 to 85, and streamlining system integrations.

Increased digital submissions by 5% each month, surpassing the designee paperwork completion goal and achieving an 80 percent sign-off rate before the fi

Reduced inbound support calls by 25% by optimizing processes and enhancing user experience across multiple product initiatives.

Refined user personas and business processes, leading to the development of a clear product vision and direction for the Network/Salesforce, Archive, and Admin App initiatives.

Created and managed epics, features, and user stories in the product backlog, ensuring alignm

Collaborated with internal and external stakeholders to clearly define, document, and research product development opportunities based on feedback received from customers and prospects.

Owned the product strategy by developing and implementing our project's product roadmap.

Determined best practices to implement changes, customization, and new features without adversely affecting other previousl

Executed the end-to-end product strategy from concept to production for multiple modules on the CarePro Application.

Wrote, illustrated, and presented clear product requirements, feature specifications, user stories, use cases, mockups, test plans, acceptance criteria, and release notes.

Collaborated with development teams to clarify, validate, and align toward building modular and reusable so

Uplifted the Global Servicing Portal - Commercial and Integrated Voice Response for United States, Canada, and Global Dollar Card markets which services Corporate Program Administrators.

Developed, expanded, and managed World Service Capabilities through investments to improve the servicing infrastructure and tools used by Customer Care Professionals.

Collaborated and served as an intermediary b

Led the global design and re-engineering efforts for all markets in the Global Servicing Portal - Commercial that Customer Care Professionals used to Service Corporate Program Administrators.

Managed and influenced our Designers to create uplifting designs while identifying friction points and process inefficiencies.

Created and continued to manage the GSP-C Standards Guide which implemented br

Delivered exceptional customer service by accurately addressing inquiries, resolving issues, and ensuring a seamless member experience.

Created value and lasting impressions by personalizing interactions and reinforcing exclusive card benefits.

Proactively identified opportunities to offer tailored solutions, cross-sell relevant products, and enhance customer satisfaction.

Utilized strong co

Issued Feb 2025

Issued Oct 2025